ED Magedson – Founder
Park West Gallery, Park West At Sea29469 Northwestern Southfield, Michigan United States of America
Park West Gallery REVIEW: commitment to 100% customer satisfaction to resolve any and all issues. feel confident and secure about doing business with Park West - Over 1 million clients - the majority repeat customers, excellence in the art industry.
Rip-off Report REVIEW: Park West receives a POSITIVE RATING from Rip-off Report -commitment to providing excellent customer service, pledges its commitment to 100% customer satisfaction - over 1 million satisfied clients - feel confident & secure when doing business with Park West Gallery
REVIEW UPDATE: February 9 2016: Park West Gallery remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Park West Gallery is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Park West Gallery has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Park West Gallery has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Park West Gallery remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected] //
Rip-off Report REVIEW: Park West gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Park West joins the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and pledges to resolve any and all legitimate complaints.
Customers can feel confident and secure with Park West. Park West pledges its commitment to 100% customer satisfaction and friendly, personal service. Our investigation found that Park West has had a reputation of excellence in the art industry since its founding in 1969. Over 1 million clients - the majority of whom have been repeat customers. The number of complaints Park West received on Rip-off Report in comparison to the number of satisfied clients is incredibly low Less than one complaint per year posted on our website for every 50,000 clients. Park West at Sea received the Porthole Magazine Reader's Choice Award for the Best Art Auction Program". Park West auctions are a highly anticipated event for many cruise vacationers. All Park West art is certified authentic; an independent audit revealed that Park West has never had to issue a refund based on authenticity!
The Park West call center operates seven days a week with courteous personal attention always putting the customer first. Park West believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Park West and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Program. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Park West Gallery, Park West At Sea cruise auction Southfield Michigan
After an initial letter from my lawyer to which the Park West Gallery (PWG) representative completely failed to acknowledge my request for a refund, I responded:
The simple facts of the matter are below and are my opinion except where noted from respected art professionals: 1. The appraisal of these works was represented as being from Bernard Ewell, a certified appraiser, when in fact they are from the owner of the gallery, Albert Scaglione. To my knowledge Mr. Scaglione is not certified by any organization for appraisal and even if he is, it is HIGHLY suspect for the owner of the work being sold to render the appraisal opinion; It is odd that you would criticize Mr. Bruce Hochman of the Dali Gallery for his IFAA credential and 17 years experience exclusively in Dali works in his appraisal cited in my previous request; 2. I was induced to purchase these items by the over-priced appraisal which was not performed by a disinterested 3rd party, which in my understanding is the basis for a good appraisal. This is especially egregious in light of the fact that I paid extra money at time of purchase for this service; 3. Controversy surrounds the works for both provenance (if there is such a thing for lithographs) and authenticity, so the market demand, and therefore value is extremely overstated; Sotheby's of New York and the well respected Brana Fine Art in California will not consider the works for appraisal or sale due to this fact. 4. Despite all of the supposed evidence for the authenticity of the Albaretto works, the Gala-Salvador Dali Foundation will not officially represent that they are authentic per Maite Esteve of the Foundation's legal services; 5. Sotheby's (NY - Madalina Lazen), Dali Archives (NY - Robert Descharnes), Dali Gallery (CA Bruce Hochman) and even your own expert Bernard Ewell (NM) have either refused to appraise these items, or if so, not anywhere near the value Mr. Scaglione has listed the works for; 6. Two February 8, 2001 USA today articles warn of the practices of these shipboard auctions and YOUR expert Mr. Ewell is quoted as saying This is not a serious art auction, not an investment opportunity; 7. A court case (Erickson vs. PWG, 2000) and several individuals have pressed and won refunds on grounds of deceptive practices and inflated prices when dealing with Park West. For those that have not been bound by a non-disclosure settlement, I have been in constant contact and will give them a web forum to discuss their concerns (as noted below); 8. I have heard from Art insiders that there is an ongoing criminal investigation in Germany regarding the Albaretto collection and forensic evidence discrediting authenticity of contracts and statements which serve as your basis for provenance; 9. The artwork I purchased is listed as an original work when in fact, technically speaking, by the distinctions of Mr. Albert Field, the lithographic work is actually a cooperative as Dali did not actually carve the wood blocks and thus the work is misrepresented in ALL of the Park West documentation; 10. I have yet to find any reputable, NON-Park West published opinion of the Albaretto works that substantiate the claims of PWG. These works are not found as presented by PWG in the Albert Field book Official Catalogue of the Graphic Works of Salvador Dali (who took over 40 years to complete) or in the The Catalogue Raisonne of Etchings and Mixed-Media Prints, 1924-1980 from Lopsinger & Michler; 11. Additionally the art world is relatively small and the overwhelming amount of information available to me suggests, in my opinion, that Mr. Ewell is a hired gun that would not put his own name on the value PWG wants, that Park West hides amongst legal structures and international waters' law, that PWG misrepresents the value of artwork in its cruise auctions and that this misrepresentation is deliberate and knowing.
Additionally, as I have become familiar with many online art and travel cruise forums in my search for information on these works, I will be extremely frank and vocal regarding my opinion of both my experience with Park West and the indications from respected art organizations listed above that the value of the work is overstated. Time and resources could easily be spent to target those passengers boarding cruise lines in Los Angeles to ensure they made aware of my experience as expressed in the USA Today article regarding getting soaked at Sea. My dear friend works for a large travel company and another is a long time reporter for the Associated Press for Los Angeles (who is interested since the 100th year for Dali is coming up, this would make for a good story per XXX). Included in all of my communications will be reference to my websites with similar stories from at least 9 people I have spoken with. As I am a previous web designer, a centralized location or clearinghouse for these experiences will be set-up at. Among other choice URL names, please see the future home of http://www.ParkWestScam.com. Unfortunately one person refused to speak to me and you can be sure suspicion of contractual gagging will be noted.
It is for these reasons that I make demand for $XX,XXX.XX for my return of the items purchased. I am making this demand now for a second time to resolve this matter amicably. If this does not occur before 1/16/2003, I am prepared to move forward with all actions and pursue legal action as noted throughout this final request.
Simply having to engage in this dialogue with a large gallery seems ludicrous. I am an extremely un-happy customer who believes I have been wronged by deceptive practices and will continue to take aggressive action toward my expected outcome.
The choice is now yours to make on the timing of resolution.
Jared West Covina, California
This report was posted on Ripoff Report on 01/19/2004 03:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/park-west-gallery-park-west-at-sea/southfield-michigan-48034/park-west-gallery-review-commitment-to-100-customer-satisfaction-to-resolve-any-and-all-77377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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