Complaint Review: ParkMyPhone.com - Internet
- ParkMyPhone.com Internet USA
- Phone: 1-877-727-5698
- Web: www.family-phone.com
- Category: Telephone Answering Services
ParkMyPhone.com Family-Phone.com Unable to Cancel Account; Unwilling to Settle Without Credit Card Info Internet
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Just a note on my experience with parkmyphone.com. Got the yearly plan for $60 to park a landline number and receive recordings of messages via email. Worked well.
Tried to cancel the service after one year, emailing the first request 3 days late. My credit card had expired before this point, so they could not automatically make a new charge, but they did cut off my service and charge me $6 for an additional month.
Called customer service as an existing account and got right in. Said I was unwilling to give them a credit card, but was willing to pay the $6 via PayPal or check, and in any case wanted the service cancelled. They said they only accept credit cards, were unable to cancel the account until the balance was paid, and would continue charging my account an additional $6 per month until a credit card was given.
Went around with them a few times, and although the rep was polite, she was firm and unyielding, noting that this was their policy, but she would "make a note" on my account. She assured me that all record of my credit card could be erased after I cancelled, I could confirm it by looking at my account, and it was completely safe (right, just like Target). Sheeesh!
This report was posted on Ripoff Report on 09/23/2014 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/parkmyphonecom/internet/parkmyphonecom-family-phonecom-unable-to-cancel-account-unwilling-to-settle-without-cr-1178854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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