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Report: #1272094

Complaint Review: Parts Geek - Internet

  • Submitted:
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  • Reported By: Rick Hill — San Diego California USA
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  • Parts Geek Internet USA

Parts Geek Customer pays big for their mistakes

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When Parts Geek sent the wrong part. I had to pay the postage both ways, then a 15% restocking fee for their mistake. So my net refund on a $37.98 wrong part was about $7, and they get to sell the part again.

So it's actually profitable for them to send wrong parts. The one I got came in a scuffed and obviously pre-opened box, so they may have "sold" it several times, collecting 15% each time.  

When I called customer service, the first operator disconnected me right after I said hello. Then, after waiting on hold again for a long time, the second operator referred to the wrong part on the invoice and blandly insisted that I ordered a part for a car I don't own.

This company is, by far, the worst online business I have ever dealt with. Forget the good reviews--if they make a mistake (and from the fine print and their return policies, they must make a lot of mistakes), you will lose most of your money as I did.  

There are many good auto parts companies on the web--avoid this one

This report was posted on Ripoff Report on 12/04/2015 02:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/parts-geek/internet/parts-geek-customer-pays-big-for-their-mistakes-1272094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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