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Report: #1212557

Complaint Review: Parts Geek.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Bev — Las Vegas Nevada
  • Author Not Confirmed What's this?
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  • Parts Geek.com Internet USA

Parts Geek.com HORRIBLE CUSTOMER SERVICE Marlton new jersey

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I agree with the other posts - this company is not even worth one star.  I ordered a part that was never delivered.  The Fedex tracking said it was in another state with "no estimated delivery date".  

I couldn't reach their fake customer service because the number on their website put me on hold immediately with the message "if you want to talk to sales, stay on the line; if you want to talk to customer service, fill out the form."   I did and received a "form letter" in reply with tracking information.  They didn't even read my comment on the form that I already had tracked the package and it was undeliverable.  I NEVER had the opportunity to talk to anyone.

They finally sent an email saying they were going to refund the purchase price, but they wouldn't refund shipping, even though it was not in any way, shape, or form, my fault that the part wasn't delivered.  

PLEASE, if you are reading this, do NOT buy anything from them - you WILL be sorry.  This is the only way to put businesses like this out of business!

I am re-ordering from Rock Auto Parts in Wisconsin.  They seem to have much better reviews.

 

 

This report was posted on Ripoff Report on 03/01/2015 12:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/parts-geekcom/internet/parts-geekcom-horrible-customer-service-marlton-new-jersey-1212557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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