• Report: #1050897
Complaint Review:


  • Submitted: Tue, May 14, 2013
  • Updated: Tue, May 14, 2013

  • Reported By: Mdjagg — Louisville Kentucky
Internet USA

Partstrain Terrible customer service and blatant liars Internet

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I placed an order on their website and realized it was the wrong part, then within 45 min talked to a representative and had my cancelation notice put in. They told me there was no guarantee that the order could be stopped. What they should have said was we choose to ship orders even if canceled so that we can charge you 10% of what the item costs for restocking  plus hold on to your 300$ while we incrue interest for the next month. 

These people are crooks, should have a warning on google that says buyers beware, cheap parts, terrible service, and refusal to cancel orders once placed, even if only minutes after the purchase. I waited on hold for 25  to speak to a foreign call center supervisor who had no authority to do anything. Please go elsewhere with your money. I will never waste mine again. 

This report was posted on Ripoff Report on 05/14/2013 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/partstrain/internet/partstrain-terrible-customer-service-and-blatant-liars-internet-1050897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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