• Report: #424673
Complaint Review:

Paschall Truck Lines - PTL

  • Submitted: Mon, February 16, 2009
  • Updated: Wed, December 05, 2012

  • Reported By:Jacksonville Florida
Paschall Truck Lines - PTL
3443 U.S. Hwy 641 South Murray, Kentucky U.S.A.

Paschall Truck Lines - PTL Allowed personal articles to be stolen from truck and then denied any responsability. Murray Kentucky

*General Comment: consider yourself lucky

*Consumer Comment: I Feel Your Pain...but...

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In 2003 I fell and broke my arm & wrist at a truck stop parking lot in VA. I lived in FL and since I was unable to drive, they bought me a bus ticket to go home. I ansked about my belongings. They said everything would be packed up and sent to me. I was out of work for almost 6 weeks during whch time I received Workmans Comp.

I never recieved my belongings and when I returned to work, I picked up a truck that had been left in GA. I kept asking about my belongings and how come I hadn't recieved them. I was told they must have beed packed up and sent to Company HQs in Murray, KY. It took another 3 weeks to get me to Murray.

Once there, Nobody knew anything. They got hold of the guy that was n the truck. He said when he picked it up, there was nothing in it. Come to find out, He picked it up in SC. Anothe driver had picked it up in VA, drove it for 3 weeks, then abandon it in SC. They refused to give me the name or address of that driver.

I finally contacted the woman in the safety office that had sent me home on the bus. I was informed that in the employment contract I had signed, It said that PTL was not responsible for personal articles left in their trucks.

I had been unable to carry all my personnal belongings on the bus and because of my broken arm, was only able to carry a small bag with me.

I lost a Microwave, 24000 watt inverter, Refrigerator, CB Radio, Laptop Computer, TV/DVD Player, Sattalite Box and Dish, Serrous Radio, Tom Tom GPS, Clothing, Shoes, Bedding, and the list goes on.....all total about $3,000.00 in personal articles. This was after all, my home for most of the time.

I filed suit claiming that unusual circumstances had occured, but because it occured in VA, I lived in FL, and the company was in KY, I ran out of money before I could see it thru.

Jacksonville, Florida

This report was posted on Ripoff Report on 02/16/2009 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/paschall-truck-lines-ptl/murray-kentucky-42071/paschall-truck-lines-ptl-allowed-personal-articles-to-be-stolen-from-truck-and-then-deni-424673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

consider yourself lucky

AUTHOR: Larry - (United States of America)

you are lucky.  i had a similar experience working with USXpress where i tore my achilles tendon.  wheni was getting out of truck i packed some clothes.  later i was told they had someone clean out my truck.  there was no mention of my belongings, which included money, bedding , maps, cbs, clothing, etc...  furthermore they charged me for them having to clean it, to the tune of 500 dollars as well as giving me a writeup for turning in a dirty truck.  when i asked about my belongings i was told there were no personal items turned in.
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#2 Consumer Comment

I Feel Your Pain...but...

AUTHOR: Anthony - (U.S.A.)

If they have a policy in place informing you that they will not be held responsible for personal items in your truck at any time, then no court or Judge is going to hold them responsible for those items. It's a very standard and customary disclaimer made by practically every business on the planet. The safety and security of one's personal items is always that of the person who owns them.

How can they be responsible for your items? It's your stuff. You put in in there. When you broke your arm, anyone who may have assisted you from the company was several hundred miles away. You were right there. It's not as if you broke your arm, and the truck was snatched away from you while they were putting you in a cast. I'd have done something...anything...and everything to have avoided leaving them in that truck to then vanish into thin air.

You had some high dollar items in that truck. Given the circumstances you describe, I'd have probably looked up the name of a local trucking company, or perhaps even a local moving company, and hired some help to remove the stuff from the truck, and either placed it in storage, or arranged to have it shipped to you.

It might have been worth the expense to have had a family member drive to where you were to retrieve you and the items.

What I would not have done, was to entrust them with the company, knowing that the truck was going to be retrieved by another driver. And of course, you now know that the company couldn't care less about you and your stuff. You're only valuable when you are generating revenue for them.
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