Pass-guaranteed.com - Global Certification Courseware Pass-guaranteed.com rips off customers by not honoring their refund policy Kent United Kingdom

I have already addressed the fact, I'm not a competitor. I'm an IT pro of 10 years working as a systems engineer in the San Francisco Bay Area. Despite this fact, Gary insists I am a competitor to pass-guaranteed.com, and since he is convinced of this he is going to try to spread false accusations about me personally. I'm still puzzled as to why they didn't just give me a refund when I first asked. I would have never spent this much time and effort if they had just honored their refund policy in the first place. Only after they found my report on ripoffreport.com did they refund the transaction through PayPal. Yes they claim they didn't receive the attachment...twice...but did they ever ask for it to be sent a third time? As you can see in the copy of my email above, I referenced the attached document, since they supposedly didn't receive the attachment in the email, don't you think they should have asked for it to be sent again? Nope, not until they saw the report or ripoffreport.com. Put yourself in my shoes, you sent an email with a pdf attachment AND used the contact us page which allows uploading attachments, and yet the company claims they still didn't receive it...come on, who are they trying kid?

Below is Gary Margrave's threat of personal character defamation against my name...

From: techsupport@pass-guaranteed.com [mailto:techsupport@pass-guaranteed.com]
Sent: Thursday, May 01, 2008 10:59 AM
To: Me
Subject: Re: Please refund

Hi Don,

We will be only telling the truth. Got to love the freedom of speach on the internet. We are in the process of setting up a website for vendor bewares with your failed transcripts with your first and last name.

Regards,
Gary


-----Original Message-----
From: Me
Sent: Thursday, May 1, 2008 1:50pm
To: techsupport@pass-guaranteed.com
Subject: Re: Please refund
If that is what you feel you need to do then so be it. You have my full name and you know I live in California, it is not hard to figure out who I really work for after searching on Google. If you do any research you will see I do not work any of your competitors. I said, Testking here I come, because I am now using their tests for practice before attempting the two MS exams I failed using tests from pass-guaranteed.com.

The only thing you can spread around the Internet about me will be false accusations, so have fun making things up.

Don
On Thu, May 1, 2008 at 10:43 AM, wrote:
Dear Don,

It seems that you are affliated with some other vendor, you stated in this email: Nice. "Testking here I come along with everyone I can tell. By the way, I'm great at search engine optimization. Look for me talking about you guys on Google". We are not Testking, you are clearly affliated with some other vendor trying to bad mouth our name and I can assure you that your name will be also spread around the internet.

Regards,
Gary

Once again, we did not receive the customer's failed transcripts. As anyone knows, email and attachements are often blocked by spam filters. "This is common knowledge". We regret the way this customer feels, we have provided a full refund after we received the customer's failed transcripts.

In addition, I would like to add, that this is the first customer I have ever heard of taking two exams in one day. I strongly feel that the customer was not fully prepared in writing the 70-292 and 70-296 exams and rushed his studies to prepare for both these exams on the same day! Anyone who has studied for one of these exams before will surely agree.

Regards,
Gary Margrave
Phone: +44 7003 401203

Just so there is no confusion of whether a copy of the failed transcripts were provided originally, here is my email along with the response from pass-guaranteed.com. Oh, and I'm not a competitor...

-----Original Message-----
From: techsupport@pass-guaranteed.com

Date: Thu, 3 Apr 2008 16:44:03
To:"Me"
Subject: RE: Please refund


Dear Don,

We have had nothing but great success with regards to the 70-292 and 70-296 practice exams. Please reply back to this email with where you state there are issue's and we will have our authors look into this. We are not refunding this order because we have had great feedback with regards to the 70-292 and 70-296.

Regards,
Michael. S


-----Original Message-----
From: Me
Sent: Thursday, April 3, 2008 1:53am
To: techsupport@pass-guaranteed.com
Subject: Please refund



I sent a message via the website yesterday but didn't get a response so I'm following up again. Attached is the scan of the two failed exams I took on the 31st. I was very disappointed in the quality if the testing engine and questions as part of the 70-292 and 70-296 products you sell. I have used pass-guaranteed in the past and had great success and was impressed with the quality, but not this time. There was a typo in almost every question, most of the graphics were unreadable, all True/False questions were True???, and some questions were just wrong. Please advise when I can expect my refund.

PayPal transaction ID: x530M

Thank you

Don B

Hi, I am the President of Pass-Guaranteed.com. Please be advised that:
Ripoff Report does not guarantee that all reports are authentic or accurate.

Regarding this issue relating to the 70-292 and 70-296 practice exams,
this customer did contact us. We did not receive any failed transcripts from this customer. Even though the customer stated that we received the attachements and was very persistent stating that we did, we did not receive any transcript attachements. Email is not guaranteed and there could be many reasons the attachement could have been flagged by our spam filters just by the way the attachement is named. According to our refund policy, you have to provide failed transcripts within 180 days after your purchase date to be eligible for a refund.

With regards to stating to the customer that they will not be receiving a refund, this was true because we did not receive any failed transcripts from this customer. The customer was just asking for a refund without providing us with the required documentation which is to send us a scanned copy of his failed transcript.

This customer has used our products before and has not had any issue's with other practice exams that he has purchased up until now. We did not receive any of the failed transcripts that this customer claimed he has sent. We have a very good name in the industry and we do not in any way scam any of our customers! We have been in business for sometime now and we never rip off any of our customers. With regards to our location, yes, this is our office in the UK and you can also call us at: +44 7003 401203.

After this report, we have emailed the customer to provide the failed
transcripts. After emailing the customer to provide the failed
transcripts, the customer responded with his failed transcripts and we
have now refunded the customers purchase which falls under our 100% Money Back Guarantee policy.

We rarely have customers requesting a refund and I have to say that this is one of the first times I have heard a customer doing two exams in one day. Yes, this customer wrote 2 exams in one day. I strongly feel that the customer was not fully prepared in writing the 70-292 and 70-296 exams and rushed his studies to prepare for both these exams on the same day! Anyone who has studied for one of these exams before will surely agree.

We have had many customers that have passed the 70-292 and 70-296 exams with the help of our practice exams. This customer purchased other products from our company before and did not have any problem before, I think he rushed these two exams and this is the reason for his failure.

This issue has now been resolved and the customer has now been refunded
after we have now received the failed transcripts. I don't know if this
is some other company (vendor) trying to hurt our name but I can assure
you that we are in no way a scam company that this customer claims. We
have been in business since 2002 and this is the first I have seen a
report of this nature.

I am sure you know every single business in the world receives complaints. We do care on how our customer's feel about our services and our products and we welcome all customer feedback.

Regards,
Gary Margrave
Phone: +44 7003 401203