To Whom It May Concern,
My name is Jenny L
contact number is 410-xxx-xxxx (((REDACTED)))
I would like to speak with the CEO of the Patient First corp because I have a serious legal problem with the patient first in columbia location before I can go further legal action and before I contact my lawyer in regarding the issue that I have been dealing with the Patient First in Columbia Maryland location which locate on the Cedar Lane. I have tried to deal with the medical director at this center and I also spoke with several staff at this Center. The worse person that I have spoke with is Ms. Linda Rainville who identifies herself is the director of the center at this location. She is very very rude, very nasty, very outrated and act in the extremely unprofessional maner. You would think when you speak with the doctor, the nurse and the staff who puts on a white gown and take an oak before they become doctor, nurse and health care professional, they should act in the professional maner but I feel the way they talk, the way they act and the way behave are extremely unacceptable.
I went to this center on Friday night which is 09/16 because I have a sprain ridge. When I sat down with the guy to fill out the registration, he asked me for the prescription card. I inform him that I do not wish to fill the prescription there. He told me that he just needs it to keep on file. However, at the end of my visit, suddenly the doctor bring to me a bottle of the medication and asked to pay up front. At the time I have already feel something not right because I feel he force me to accept the prescription that he filled there against my will although I have indicated clearly with him that I do not wish to fill the prescription at this center. I went to the front desk and paid $10 for my prescription. Any way, when I got home and the next day which is Saturday 09/17. I go online to check my prescription claim and found out that my prescription only cost $3. I immediately called my prescription plan to double check on this and sure it is. The representative from my prescription plan confirm with me that this prescription only cost $3. I asked her advice and she strongly advises me going back to the center to request for a refund of $7 that I was over charged. She also told me that it is very illegal for the pharmacy at this center over charged me the prescription only cost $3 and the staff at this center charged me $10.
I first tried to call the center on Sunday morning 09/18 and I was hung up several times. Then, I decided to drive to the center personally because they irritate me so badly and I feel I was mistreated and treat with dis-respect by the staff at this center. I am sure because they were shock that I found out about their cheating. When I got to the center and they let me spoke with Dr. Isaac Yoon who identifies himself as the medical director at this center. He accept the mistake and asked the girl at the fron desk and her name is Brittany Tarrant to give me the refund of $7. She opviously gave me a terrible attitude and act very very nasty. At that time, I am not sure she did give me a credit or not but she told me she did give me a credit refund of $7 back to my credit card.
I went home wait and wait until yesterday which is Thursday 09/22. I still have not seen my credit gone through. I called my credit card up and they told me that the patient first somehow never give me a credit because it does not take more than 48 hours for the credit to go through but now it has already took 6 days. My credit card company advise me to call the patient first again. I then called the patient first on Thursday night which is yesterday 09/22 and spoke with the unprofessional lady and her name is Linda Rainville who identified herself as the center director which I don't think so. She hung up on me twice. I then on my way drive up there and while I was driving, I call the center back and spoke with Linda again. She admited that the center did cancel my credit and never gave me a credit in the amount of $7. She told me right after I left the center, they go back and cancel my credit. this is so burn me up and it is very very irritate me and make me more than angry and feel extremely cheating by the center and the way the staff at this center act in the way they act which is so un-professional. She then hung up on me again. In additional, she also told me to call this number and that number to straight it out by myself and she said it is not her problem.
I called her back and ask her what is her plan to get this straight for me. She then promise me that she will call someone from the regional to issue me a check and she will call me back next day which will be today Friday 09/23 in the morning to let me know when should I be expecting for a refund check. I ask her how am I going to trust her since the center already cheat me twice and someone has already lied to me twice. She bakes me to give her a chance by trusting her one more time and take her word for. In my mind, I feel she will not cheat me or lie to me again as the professional promising. However, she really broke her promising and lose my trust on her personally and lose the trust with the patient first as a whole. what's a nightmare to me and poor me. I was cheated the third time and someone has lied to me again. She never call me back as her promise. I then call her back as my 30 min lunch break that was 11:50am. of course, I was put on hold and I was transfer and transfer for more than 15 min of my lunch break. I then finally spoke with Linda the unprofessional lady and the most nasty lady. She twitted her touge and told me that it is still before 12 noon and it is still morning. I feel this is so terrible for the way she acts and the unacceptable behafvior. This even shock me more and feel extremely can not trust this center at all with all of these drama is going on. She then gave me a number and a name and ask me to call. You will not believe what happens to me and you will have no clue what I was going through. When I call the number and spoke with Kathy Fohl. She first told me that first they did credit for me $7 on Sunday 09/18 then they go back and took back the credit. I ask her for what reason. She then put me on hold for a while and then she got back to me. she told me that "actually we did credit to you and you just have to wait for 30 days for my credit go through" . This is a terrible lie and lie and unbelievalbe. There is no such thing for the credit of refund take up to 30 days. It is a big NO NO and LIE AND LIE. I ask her is there some way she can email me every thing we have discussed. she promise me she will. However, here we go, the four time they lie to me again. she never email me what she has told me over phone because I know it is the make up story. I then, called her back and ask her print for me the statement that indicate that she did give me a credit on the report and I need the authorization for my refund credit card. She said she can not provide me that. Moreover, I told her I will drive to center to straight this out because I told her four time lie to me is not accecptable and I can not trust every single thing any one in this patient first center. She bakes me to give her another opportunity to help me on Monday. She also bakes me and asks me not to go to the patient first center and trust her. If you were in my shoes, what do you think and how do you feel.
Adding on this, Kathy also asks me why $7 is so important to me. I told her because this is money that I earn and I work hard for it. She does not work hard for her money. She gets pay from rip the patient who works hard for their money. I would not believe all of this were so terrible and unacceptable. Every one is so unprofessional and don't know how to act in the professional maner. I then, drove to center and I was throw out by Linda.
Finally, what's the nightmare that I have gone through and I feel no one should not go through the way I was went through. I am ready to seek to for legal right and to file a complaint on this issue. For this reason, I am truthful would like to talk to the CEO head quarter to talk about this issue.
I hope to speak with the CEO as soon as possible so that I can address this serious matter.
As always, thank you so much for your support in this matter.
Ps: They lie and lie and refuse to give me a refund and threat by call police on me which is they are the one do ilegal thing and treat patient in the way of dis-respect and no dignity.
they cause a lot of distress to me mentally and physically. They harm me more than help me. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.