Report: #128439

Complaint Review: Patriot Moving, Pony X-Press

  • Submitted: Fri, January 21, 2005
  • Updated: Mon, March 21, 2005
  • Reported By: Dallas Texas
  • Patriot Moving, Pony X-Press
    1660 N.E. Miami Gardens Dr., #8
    North Miami Beach, Florida

Patriot Moving, Pony X-Press, National Moving Network Ripoff Fraudulent Claims Complete Runaround Moving scam rip-off North Miami Beach Florida

*Author of original report: Interesting Information, owner of Patriot Moving is listed as Randy Goldberg, and that the company is located in North Miami Beach

*Consumer Suggestion: What SHOULD go down at your move...

Show customers why they should trust your business over your competitors...

My husband and I had three weeks to get everything in order for a move from Buffalo, NY to Dallas, TX. I emailed about 7 different moving companies asking for a quote, and the most reasonable was from Patriot Moving. We received a quote from Stuart Sheinfeld of Patriot for .45 per pound, with quilt wrapping and four free wardrobe boxes included.

We booked them and paid for our deposit by credit card.

That was the last response I got from Stuart.

The day before my move I received a call from a man that barely spoke English mumbling something about moving, and coming tomorrow. All I could muster was "okay?" and they hung up.

The day of the move I spent all morning in the hospital. I'm pregnant, and I was dehydrated from a stomach flu. When I got home, I asked my sister (she and her one year old daughter housesat for me while I was gone in case the movers showed) if the movers came. They hadn't. It was nearly 5PM, in the winter, in Buffalo.

They finally came at 5:30. They shoved contracts at me from their company (Pony X-Press) that gave a TOTALLY different quote than what Stuart gave from Patriot. They charged .60 per lb and they looked at my things and estimated that I'd have way more weight than my itemized estimate was. They wouldn't move anything until I signed their contracts (even though I'd already signed one via Patriot).

I was sick and frantic. I called my husband (he was travelling to Dallas by car and wouldn't be back til the next day) crying because I had no idea what to do. He argued with the movers (that CONSISTENTLY MUMBLED and COULDN'T SPEAK ENGLISH!!) and finally just told me to sign. What else could we do?

They then started boxing many of the things we were told by Patriot wouldn't need to be boxed (floor lamps, bubble wrapped TV's, etc) and CHARGED US FOR EVERY BOX AND QUILT THEY USED!!!

Then, after about an hour of moving they said the only thing I understood out of their mouths. "Hey, can you order us a pizza? We will pay, we are hungry."

Can you believe that?!?! So I'm still at the verge of tears, orderring pizza. Then once I hung up they said they wanted something to drink, so I gave then the diet Pepsi I had in the fridge.

Did I mention that the movers had offensively bad BO and kept leaving the front door to my apartment open so the freezing air could give me more stomach cramps and make my sister's kid shivver? Not to mention that during the hour dinner break they took on my time they left the truck door open for anybody to start helping themselves to my stuff.

When they finally got back to work, they realized that they didn't know how to take apart my husband's computer desk. They kept on asking me for a key for it in broken English. I had no key. So they asked me how to take it apart because they didn't know. Well, isn't it THEIR JOB to take apart everything? It is right in the contract from Patriot. So I continuously told them "I DON'T KNOW HOW TO TAKE IT APART! Move it as a whole unit!". They just stood there staring at me like retards, so I took my pregnant, ill carcass over to the desk and started moving it myself. I nearly got it to the next room before they decided to stop me. After they stopped me I ran to the bathroom to be sick, and MY SISTER had to SHOW THEM HOW TO TAKE IT APART! They chuckled and asked her if she wanted to be a mover.

I asked them before they left (at 10:30 at night) when we would be getting our things and how much it would cost. They, of course, had no idea. What they did know was that when they showed up they would only accept cash or money order.

Well, that's great. How am I supposed to get them cash or a money order if I have no idea how much my total is?! Not to mention that there's no way in hell I'm paying cash for anything.

Yesterday, my husband called Patriot. When you call their 1-800 # they require you to give them your last name. This is so they can direct you to either a sales rep if they haven't stolen your items yet, or put you through to a customer service VOICE MAIL if they've already robbed you of your belongings. And then they don't call you back.

Here's our quote:

Within hours of posting on another complaint website (I won't mention which one out of respect for this site), we were contacted by the moving company. They are bringing our things in the next few days, and we are going to be charged an extra $500 or so because we were slightly over our weight limit. The quilts and our four wardrobe boxes were free, but they are trying to charge us for packing materials that were unnecessary to begin with (ie, the boxes for the lamps and the wrapped TV's). We'll see what happens from here.

I'm not going to mark this resolved until everything is settled and I see that everything is here and undamaged. If we continue to get screwed by this company, we are joining the Civil Action suit This is just unbelievable.

Dallas, Texas

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This report was posted on Ripoff Report on 01/21/2005 03:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Interesting Information, owner of Patriot Moving is listed as Randy Goldberg, and that the company is located in North Miami Beach

AUTHOR: Donica - (U.S.A.)

I noticed that the name of the owner of Patriot Moving is listed as Randy Goldberg, and that the company is located in North Miami Beach.

Anyone else go to and find that there is a Randy Goldberg living in North Miami Beach with a LISTED HOME PHONE NUMBER AND ADDRESS? :-)

Goldberg, Randy
3406 NE 168th St,
North Miami Beach, FL 33160-3061
(305) 945-6107

"Hello, may I speak with Randy, please?" :-D
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#2 Consumer Suggestion

What SHOULD go down at your move...

AUTHOR: Sharon - (U.S.A.)

A representative of Pony X-Press just submitted a rebuttal yesterday concerning a complant against Pony X-Press/National Moving Network (Patriot Moving). Maybe you should try to contact Ori.

I'm sorry you had such a horrible moving day! I truly feel for you!

Stuart at Patriot Moving is actually Randy Goldberg, the owner of Patriot. He's posted here as Stuart before.

Make sure when the mover arrive, they give you certified copies of your weight tickets. In order to be certified, they need to conform to these guidelines.

According to your estimate (which looks just like mine did from 2 years ago, back when they were NMN), your 300 lb cushion allows you to go up to 4600 pounds without extra charges. What weight did Pony X-Press say you had?

Did Pony X-Press give you a copy of a book called the Your Rights and Reponsibilities When You Move? They are required to by law. This book (which I doubt you have, so I'll include the link) tells you about the 110% law, which states that a mover has to relenquish your load for a payment of 110% or the ORIGINAL ESTIMATE, or in your case, $1884.67 (after you factor in the $500 deposit). If they tell you that your final bill is more than the estiamte, they are supposed to deliver after getting this payment, and then bill you for the rest no less than 30 days after delivery.

The problem is with scam movers like Pony X-press is that they completely ignore this federal law and hold the load hostage until the entire amount demanded is paid in cash or postal money order (in other words, untraceable funds). This is extortion, fraud, and completely illegal. But ti doesn't stop them from doing it.

You have every right to attempt this scenario, but be prepared to pay whetever they ask for in cash at the time of delivery.

If Ori would like to prove his/her company is a good one, they will deliver your load as required by federal law, allowing you to post the outcome in an update.

Here is the link to the Rights and Responsibilities book from the Dept of Transportation. Happy reading!

Good luck, and please post an update when it's all done.
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