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Report: #1383134

Complaint Review: Paulina Tapia Ortiz - Livermore California

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  • Reported By: Mary — California USA
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  • Paulina Tapia Ortiz 720 Las Flores Rd Livermore, California USA

Paulina Tapia Ortiz Paulina Tapia David Wang Livermore Doubletree Hilton Bad customer service, dirty rooms, moldy rooms, derogatory words to customer Livermore California

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i had a bad experience at the Doubletree Hilton hotel based in Livermore, CA.

the hotel room was dirty!! dirty floor, and there were actual stains on the sheets! When I went down to complain, I received no help and actually overheard an employee named Paulina become frustrated and heard her use the 'n' word right in front of customers. Of course this really upset me, especially since I was already upset! I told her that I needed to speak with the manager, and the woman whose name is Paulina Tapia, she told me that she was the manager and there was nothing I could do! I was able to switch rooms, the room I switched to was cleaner but still smelled like nasty mold.

after my stay I called corporate to complain, but my complaint was directed back to the Livermore Doubletree to another manager named David Wang. When I spoke to him he told me that I was wrong and that nothing had happened and I heard wrong and there were no derogatory words used and that also there is no mold issue at the hotel. He was very rude and in the end, I received absolutely horrible service!!!

i am writing this to warn others to please beware of the conditions of the rooms and the customer service! If the managers behave this badly then it is scary to know they handle sensitve information such as credit cards! 

please report this hotel to the health department!

This report was posted on Ripoff Report on 07/04/2017 05:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/paulina-tapia-ortiz/livermore-california-94551/paulina-tapia-ortiz-paulina-tapia-david-wang-livermore-doubletree-hilton-bad-customer-se-1383134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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