PawPaw Mail Jackson Hughes BEWARE, refuses to cancel account when requested, makes seniors pay for program they don't use! WILL NOT RETURN YOUR CALLS or EMAILS!! Internet

I just want to reiterate that this company did make a good faith effort to resolve this and I am completely satisfied. Apparently my emails went into their spam folder (not sure why phone call wasnt returned) but they did refund my money and apologize profusely, including the president himself Jackson Hughes. I am very satisfied and I do feel as though this was an isolated incident and would be comfortable referring people to them.

First, let me say how sorry we are that this happened.  It is certainly not our intention to continue recurring payments beyond a cancellation, and this was quite simply an error on our part.

Unfortunately, we cannot explain how your voicemail went unanswered, other than to say that it must have slipped through the cracks.  This is unusual, and we are implementing a more integrated phone support system to make sure it does not happen again.

Finally, please rest assured that we will do everything we can to make sure that this issue is resolved to your satisfaction.  We are a small business founded to assist people who have some difficulty using conventional systems, and the last thing in the world we want to do is to add difficulty to any part of the process -- either for your grandmother in using the system or for you in administering it.

Please accept our apologies for the difficulty surrounding the cancellation; we will be in touch with you directly to make sure that the refund (which apparently went to a cancelled credit card) makes it to you right away.

Thanks very much,
Jackson
(Company President)

Update: The day after writing this report, PawPaw had their third-party checkout service cancel my account and issue a refund of the previous month. They still have not gotten ahold of me to explain what went wrong, apologize, etc. Plus, a lot of good a refund does when I already cancelled my credit card (I won't be seeing any money now) However I did want to note that they have now officially cancelled the plan. I'm not worried about the money, I just hope they will pay more attention to people with this issue from now on and not just ignore them.