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Report: #1357017

Complaint Review: Paychek Plus Elite - Jacksonville Florida

  • Submitted:
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  • Reported By: Deandra — Sacramento California USA
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  • Paychek Plus Elite 6410 Southpoint Parkway Jacksonville, Florida USA

Paychek Plus Elite SCAM! LIARS! RUN! Jacksonville Florida

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I have had the most unprofessional and dissapointing experiance with this company. I reported my card lost on 02/02/2017 and here it is 02/19/2017 and i still have not had any access to either of my paycheck's. When i initially called on 02/02/2017 to report the card lost i was advised that the proccess would take 7-10 business days, shortly after on 02/08/2017 i received an email notification that my card had shipped and to allow 3-5 business days for receipt. After, 5 business days passed and i still had not received the card i called customer service to inform them of the time frame i was given and that it had passed this was on 02/16/2017.

I was then told that my card had been activated on 02/14/2017 and the best course of action was to cancel the replacement card to ensure that no one had access to my funds. Following the information that the representative had given me i gave him permission to cancel the card. He then, informed me that i could have an additional replacement card issued with a $25.00 expedite fee, which i agreed to.

Later, that evening i arrived at home only to find that my original replacement card had arrived! I immediatly called customer service to see if there was any way that my card could be reactivated. Since the deactivation took place less than 4 hours prior or if they could provide me access to the online portal to transfer funds, which the answer to both was NO! So, here it is 02/19/2017 i have received 2 paychecks with no access to either, i currently have a replacement card in my possesion that i cannot use, i have been charged an expedite fee of $25.00, and no one within this company is willing to help me. Steer completely clear of this company they are unprofessional and unwilling to help in any way, shape, or form!

This report was posted on Ripoff Report on 02/19/2017 10:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/paychek-plus-elite/jacksonville-florida-32216/paychek-plus-elite-scam-liars-run-jacksonville-florida-1357017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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