Report: #142884

Complaint Review: Payless Car Rental Company

  • Submitted: Mon, May 16, 2005
  • Updated: Thu, June 23, 2005
  • Reported By: Dayton Ohio
  • Payless Car Rental Company
    2527 Camp Creek Parkway
    Atlanta, Georgia

Payless Car Rental Company Payless Car Rental in Atlanta engages in bait and switch tactics Ripoff Atlanta Georgia

*Consumer Comment: Not in Atlanta but happened to me

Show customers why they should trust your business over your competitors...

I visited Atlanta March 23 to March 27, 2005. I went on and reserved a car to rent. I requested an economy car and Payless Car Rental was the cheapest listed at $24 a day. So, I reserved it.

When I arrived in Atlanta, they told me that the economy car was sold out. Although there were other cars on their lot, they claimed that all they had available was an Astro van, a truck and an Infiniti. All were priced significantly higher than the price I was quoted. Unfortunately, this rental car place is located several miles off site from the airport, so there was no way I could even shop around. I even saw a car on the lot that I liked a, Nissan Altima, but for some reason, they "could not find the keys" for this particular car.

I ended up renting the Infiniti, even though it was $85 a day, more than 3 times the price I was quoted. I don't appreciate companies that engage in "bait and switch" tactics as this company obviously does.

I sent a dispute to my credit card company and they said there was nothing they could do about it.

I sent something to the BBB and they sent me a letter back from Payless saying they are no longer pursuing this matter with me and then closed my file as "satisfied". Satisfied?? I don't think so!

Dayton, Ohio
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This report was posted on Ripoff Report on 05/16/2005 10:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not in Atlanta but happened to me

AUTHOR: Heather - (U.S.A.)

I reserved an economy car from payless online for a weekly rate + 1 day for a rate of $17 a day. I had my confirmation number and credit card with me when I arrived at the airport rental car station.

I was told that the $17 a day deal ended the day before I picked up the car and the lowest price they could offer me was a walk up price of $40 a day. Since I budgeted myself for a weeks vacation in that location and a week in another location and had another reservation with this company for the following week at another location I was furious cause I could not afford to rent the car at that price and still have extra money for other spending.

I stepped to the side of the counter and called my mom on my cell to check the interenet for prices on rental cars and see what price she gets quoted. My mom got quoted $17 a day.
Lucky for me that I travel with a laptop and portable printer for photo's. I went to the internet port and logged on to the internet and got another quote for the car and reserved it for $17 again the price that I was told ended the day before. I printed this up and brought it to the desk and the lady told me that what I was doing was unethical and she would not honor the price, since I was originally a walk up (even though I had made reservations and got a quote a month before my trip).

So I went to the next counter over which was Thrifty, and proceeded to ask them if they would honor someone elses prices and the gentleman smiled at the payless lady and said of course we will match it and beat it! Well I got a car bigger then economy and cheaper. I will never deal with payless again.

The same thing happened on my second destination also, but I had to find another car company since they were not at the airport location, so I ended up paying $35 for a cab plus tip.
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