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Report: #1351042

Complaint Review: Payloadz - Internet

  • Submitted:
  • Updated:
  • Reported By: Michele — Monrovia California USA
  • Author Not Confirmed What's this?
  • Why?
  • Payloadz Internet USA

Payloadz, Shannon Sofeld Overcharged me for 10 years and then was hostile when I asked why. Refused to refund a penny of my money and was arrogrant, rude and hostile. New York New York

*UPDATE Employee: Just to Clarify the Submitter Information

*Consumer Comment: lolololol

*Author of original report: OK Shannon...I mean "Robert"

*Consumer Comment: Of course it is...

*Author of original report: Who are you, Robert _______?

*Consumer Comment: You can't be serious..

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I had been a paying customer for 10 yeras and decided to cancel my subscriptions because I was no longer selling many ebooks and found a cheaper service.  When I cancelled I got an email saying they downgraded my plan to a free accoutn so I went back on their website to check it out.  When I got there I found that the plan I was paying $50 a month for was $19.95.  After an internet search I found out that they have benn charging $14.95-19.95 for the same service that I was paying $50/month for.  I asked why they didn't tell me and Shannon went off.  The first words I recieved back were "No.  You're wrong." then they tried to tell me my plan was cheaper (Yelling at me in all caps) becuase of some transactions fees - even though I was only sell 2-3 books a month at $4.99 each.  When I asked how the math worked on that I got another nasty reply.  Before writing this I asked to work out the issue but instead she blocked me from their site and will not five any explanation.

 

There are a lot of companies that will just fine for digital downloads, which is what I needed this service for.  Shannon - who runs the company - seems to despise customer service and loves to be nasty and rude.  She threatened me with reporting me to the credit bureaus because I tried to get my money back through paypal.  this company is one of the worst I've ever dealt with.  Do business with them and when you need help you won't find a phone number or address anywhere.  All you have is lovely Shannon to deal with.  She's the best example of what not to say to a customer.  Eventually she'll lose the business because other companies do the same thing for a lot less and actually care about their customers.  You won't have to check their prices every month to make sure you aren't getting ripped off.  And, being a loyal customer for 10 years does mean something to most intelligent business people.

This report was posted on Ripoff Report on 01/20/2017 07:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/payloadz/internet/payloadz-shannon-sofeld-overcharged-me-for-10-years-and-then-was-hostile-when-i-asked-w-1351042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
4Consumer
0Employee/Owner

#6 UPDATE Employee

Just to Clarify the Submitter Information

AUTHOR: PayLoadz - (USA)

POSTED: Monday, January 23, 2017

We'd just like to provide this information of the submitter for Google search results purposes: 

Name: MICHELE SILNCE

Company: Kid-Fit

Website: https://www.kid-fit.com/

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#5 Consumer Comment

lolololol

AUTHOR: Super - (USA)

POSTED: Monday, January 23, 2017

Robert is right try taking some responsibility for your own incompetence. 

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#4 Author of original report

OK Shannon...I mean "Robert"

AUTHOR: - ()

POSTED: Sunday, January 22, 2017

Actually, this complaint was not about getting $3000 back, if you read it.  You don't treat customers like that.  The fact that you would spend so much time on this now that I am not a customer shows how little you know about business.  You couldn't take more than 2 sentences to talk to me when I was asking questions directly to you and not angry enough to do anything at all.  But now you're willing to write lengthy posts every day. 

My business is not selling ebooks at all so making judgements on the few ebooks I sell is tacky.  I spend a lot of time talking to my customers and would rather talk to them and make things right than wait until complaints are filed and spend ten times more effort on those.  Really shows you have priorities in the wrong place.

You are the kind of person who will continue to post here because you have to get the last word.  Go ahead.  Your actions speak loud enough.  Readers don't have to read far to see you have some real issues with customer service.  And mental health.

As you say "It is my pleasure to support you".  Maybe someday you can take your own advice Shannon.

 

"How can I best help you now?"

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#3 Consumer Comment

Of course it is...

AUTHOR: Robert - (USA)

POSTED: Sunday, January 22, 2017

I'm sure it may be difficult for you to grasp with your little calculator, but not everything is about money.

- That may be true that everything isn't always about money.  But in this case it is of course about the money.  The very first sentence in your post was that you cancelled their service because you found a cheaper one.   Your initial complaint was that you were being charged $50/month and found you could have been charged less. You are upset because they aren't refunding you for this "over charge".  Yes,  Regardless of how much you deny it, you are upset that someone pointed out that you are losing a significant amount of money.

As for posting my last name. Okay my last name is "Yakitome"..or how about "Iramaw", or "Smith". Does that help you? Does it change anything? Of course not. By the way if posting a last name is your criteria to make a report more credible.  Where is your last name? 

As for my affiliation, one thing about this PUBLIC web site is that the PUBLIC is allowed to post and contrary to what the poster may want to think not everyone may agree with them. So when the original poster doesn't have anything to defend what was said they default to the "Well you must work for the company". I personally think I have been accused of working for a couple dozen companies. Just like every one of those...you are also incorrect.

Going back to your initial complaint. The fact is that it took you 10 years to review your account. So if you didn't care enough to review your account during this time, why should anyone else? Contrary to what ever "fantasy" world you are in companies aren't going to notify you if they change pricing and tell you that you can go onto a cheaper(or even free) plan. If you happen to find a company that does great....but if they don't it is not a rip off.

If you want someone to monitor your sales then hire a business manager or agent. Of course don't expect them to tell you that they are charging someone else a different rate than you.

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#2 Author of original report

Who are you, Robert _______?

AUTHOR: - ()

POSTED: Saturday, January 21, 2017

You sure have a lot to say about something you know little about.  And, don't even have the courage to post your full name or affiliation with Payloadz?  YOU can't be serious.

I'm sure it may be difficult for you to grasp with your little calculator, but not everything is about money.  This post would never have made it here had Shannon or anyone else responded to me in a humanly manner.  I was perfectly satisfied to have the free or a lower priced account.  But when you find that a company you trusted did not automatically downgrade a subscription or notify you so you could make a choice, that is a deceitful business practice.  And, never in my life have I gotten told "No! You're wrong." as an initial reaction from a head of a company.

I only asked for a refund after I was told I was "wrong", YELLLED AT, and banned from even asking for any kind of explanation (which all happened in one day).  Customers do have rights.  And doing the right thing speaks louder than trying to make an extra buck.  In cases like this usually a simple, "I'm sorry" would have prevented the whole thing.  But that won't happen with this company because 'Shannon' is a control freak and when she can't answer a question she gets rid of the customer. 

The next time you want to comment on something like this, get the facts.  If you're trying to do damage control for Payloadz, good luck.  There are a lot of other negative things about them, mostly regarding cheating people and being terrible at customer service.  I am just getting started in warning others about them.  That is worth a lot more to me than getting .10 back from them.

Do a search, I'm not the only one.  Instead of posting here, talk to Shannon and tell her she'll save a lot more money, time, aggravation and headaches with damage control if she learns the first basic rule of business.  Listen to the customer and pretend to care.  Then you won't be responding to rip off reports.

 

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#1 Consumer Comment

You can't be serious..

AUTHOR: Robert - (USA)

POSTED: Saturday, January 21, 2017

Let's look at this...

You have been paying $50/month for 10 years. You sell 2-3 books a month at about $5/book, so even on a good month when you are making $15/month you are losing $35. Yet for 10 years you let this go on? Sorry but just on that one fact any money you "lost" is because of your incompetence and yours alone.

You see a company can charge what ever it wants for it's services, if you are paying one price and they offer it for less to someone else they are under no obligation to sell it for that price to everyone for all eternity. Bringing it home...if you sold your books for $5/each, and someone had an offer where you sold it to anyone who mentioned it for $2 would you go back to everyone who paid $5 and say, you know I sold this book for $2 so here is $3 to make up for it.

Did you really expect any other reaction when you go back to a company and ask them to give you back over $3000? You seem to think that every company just has an entire division of people that always look back to make sure that every one of their current customers are getting the "best" price. Sorry perhaps in your dream world, but not in real life.

Even the Federal Regulations only give you 60 days to dispute charges on your credit card, and every State has a Statute of Limitations from about 1 to 4 years where even if you had a case no court would go back 10 years for this type of issue.

By the way even by your own numbers...even if they charged you $19.95/month at best you are just breaking even, and generally still LOSING at least $5/month. Perhaps you should take up a different hobby.

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