Report: #1113722

Complaint Review:

  • Submitted: Tue, January 07, 2014
  • Updated: Tue, January 07, 2014
  • Reported By: Mitch M — Santa Ana California
    2670 N. Main Street Ste. 200
    Santa Ana, California
    USA PHOENIX GROUP INFORMATION SYSTEMS Bait and switch, mailer doesn't mention zero admin fee and no service fee but fee shows up after submitting payment online Santa Ana California

Show customers why they should trust your business over your competitors... aka PHOENIX GROUP INFORMATION SYSTEMS comspires with the City of Santa Ana to prey on citizens using bait and switch fees.  Received a letter to pay street sweeping parking citation which is questionable in itself, it states $0.00 admin fee and a link to pay online via without mentioning any fee.  It's not until after submitting payment that they sneak a $3.95 fee.  Upon calling the support number (888)300-9915 to cancel online payment so that payment can be made by mail they make it inconvenient by falsely claiming that they can't cancel the online payment but you have to pay double first, the online payment and mailing in the payment, then they'll credit you at a later time.

In summary, the RIP OFF is hiding the the fee for paying online by not clearly mentioning it on the mailer and making it inconvenient to cancel the online payment by making you pay double first before getting a credit.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/07/2014 04:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.