• Report: #1113722
Complaint Review:


  • Submitted: Tue, January 07, 2014
  • Updated: Tue, January 07, 2014

  • Reported By: Mitch M — Santa Ana California
2670 N. Main Street Ste. 200 Santa Ana, California USA

paymycite.com PHOENIX GROUP INFORMATION SYSTEMS Bait and switch, mailer doesn't mention zero admin fee and no service fee but fee shows up after submitting payment online Santa Ana California

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www.paymycite.com aka PHOENIX GROUP INFORMATION SYSTEMS comspires with the City of Santa Ana to prey on citizens using bait and switch fees.  Received a letter to pay street sweeping parking citation which is questionable in itself, it states $0.00 admin fee and a link to pay online via www.paymycite.com without mentioning any fee.  It's not until after submitting payment that they sneak a $3.95 fee.  Upon calling the support number (888)300-9915 to cancel online payment so that payment can be made by mail they make it inconvenient by falsely claiming that they can't cancel the online payment but you have to pay double first, the online payment and mailing in the payment, then they'll credit you at a later time.

In summary, the RIP OFF is hiding the the fee for paying online by not clearly mentioning it on the mailer and making it inconvenient to cancel the online payment by making you pay double first before getting a credit.

This report was posted on Ripoff Report on 01/07/2014 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/paymycitecom/santa-ana-california-92705/paymycitecom-phoenix-group-information-systems-bait-and-switch-mailer-doesnt-mention-z-1113722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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