Complaint Review: Payza
Payza Alertpay They will not send me my funds - claim ACH issues - for 2 months now London England
*Author of original report: BTW
*Author of original report: Your story
*UPDATE Employee: Buying Bitcoin Through Payza
*Author of original report: Still waiting Payza
*UPDATE Employee: Response from Payza
I intend to start a class action lawsuit against Payza. They are now, once again, holding all USA funds because the same thing is happening again i.e. they claim someone else has the money. The did the same thing last year and I lost $600. Now I stand to lose another $1000. I have tried for OVER 2 MONTHS to get a few bank transfers done (Paypal always does these in 24-48 hours). In 2 months, here are the excuses and I have ALL of the copies of their emails, chats, and phone records:
2.) ACH technical problems
3.) ACH backlog
4.) ACH technical problems again
5.) You should have it in 1-3 business days (7 weeks ago)
6.) ACH backlog
7.) (Today 2 Sept 2014) Their agent is holding the funds and they do not seem to know why – which is basically the same as last year. And they have no idea when, if ever, I will get my money.
I have done some preliminary checking and they just do not have the funds. It appears that they have spent OUR money and that is why you can not get a bank withdrawal.
Payza will tell you that they are okay and I am lying to you. Go ahead and request a bank transfer especially if you are in the USA. Can’t be done…screwed again…like last year. They obviously do not have the money and lie continuously to stall you until they do. It is Peter paying Paul – almost a Ponzi scheme.
I have had enough of their scam and lies. If you have been cheated by Payza and want to join in a class action lawsuit then please email me at firstname.lastname@example.org with the details. Pass this on to anyone who uses Payza. If you are an attorney, or know of a good one, then please email me as well. If we do not sue them then we will NEVER get our money. You have been warned people. This is for real and not just someone mad at Payza for a little thing. I am out over $1600 myself now. Who else is being cheated?
Here is their last response as of today (OVER 2 months now):
Please forgive the delay in replying to your issue; unfortunately, no one was available to assist you with this matter last Friday and we were closed on Monday as this was a holiday.
As we've advised, the matter is out of our hands for the time being. While we regret the inconveniences you may have experienced in the past, we'd like to remind you that the services we are able to provide are circumstantial of our partners and the regulatory environment of the countries in which our clients are based.
It is not our intention to hold funds unduly but rather to facilitate transactions to the best of our abilities following the guidelines and principles set out by our partners and the authorities. Payza has completed your request at your demand but the issue now lies with one of our partners who is experiencing difficulties. Due to the extraneous nature of the issue, we do not have a set time frame for when this will be resolved but are in close contact with our partners on the issue and will advise our members when we have more news.
In light of the current issue we are barring any further transactions through this partner until they've resolved the issue. We are hoping this will provide them with some incentive to accelerate in achieving a resolution.
In the meantime, while we regret the situation you're in, you're very welcome to submit a complaint through the appropriate channels and we'll make sure to provide you with the latest information as it becomes available.
Thanks for contacting us, it was great to be able to serve you today.
Customer Support Advisor
This report was posted on Ripoff Report on 09/02/2014 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/payza/internet/payza-alertpay-they-will-not-send-me-my-funds-claim-ach-issues-for-2-months-now-londo-1173825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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