Payza Alertpay They will not send me my funds - claim ACH issues - for 2 months now London England

Security does not matter in this case since it is a 100% inhouse transaction by Payza. And since that is the case, and since you admitted that the actual transfer takes minutes, then why have I not received my funds yet? 25 hours and counting - and you promised to expedite it because of all the crap you put me through for the last 6 weeks.

I will reply to the rest once I get my money which you still have. Secuirty measure? Did you not understand what transpired? The cash was in my account that you are holding. And YOU do the transaction. So - you had to check to be sure that YOU were trustworthy??? Please give me my funds. I have done bitcoins and know the process/. More stalling and more time wasted.

Hi Mike, Rob here again. I am not sure which part of my response you feel is "quite the lie" but I can assure you everything in my response is accurate.

Regarding the time-frame of the Withdrawal by Bitcoin feature: A Bitcoin withdrawal takes 1-3 business days to process, this is clearly stated when you initiate a Bitcoin withdrawal on our site. While the actual transfer of bitcoins to your Bitcoin Wallet takes a matter of minutes, for security reasons all Bitcoin withdrawals must be reviewed before they can be completed.

This review process is a security measure implemented as much for the benefit of our users as for our own risk mitigation. Imagine if your account information was compromised and a hacker tried to empty your Payza balance to their Bitcoin Wallet. Without this protection there would be no way to re-acquire that money once the bitcoins were sent. This is just one scenario that demonstrates the need for a strict review process on our part.

You can read more about our Bitcoin Withdrawal option on our blog: Buy Bitcoin with Payza: Introducing Withdrawal by Bitcoin

First - I would prefer to communicate with a corporate officer as your story is quite the lie. Even your own people admit that no one knows what the other is doing (supposedly). Also - I am waiting for Bitcoin which is my ONLY option that you give me to get my funds. It has been 24 hours and your fraud dept has finished checking it. Checking what??? Whether you can trust yourself? You have the funds and you are buying the bitcoib - what is there to check for fraud? I will write more depending on if I get MY money. Still waiting. So far 24 hours for a 10 minute transaction.

Hi Mike, my name is Rob. I work at Payza and would like to apologize for the issues you've faced. This problem is isolated to ACH Bank Transfers in the US, other US deposit and withdrawal methods such as Credit Card, eGift Card and Bitcoin are still working as normal, as are Bank Transfers outside of the US.

Our team is in the process of resolving these issues, and from what I understand from the message you've received, your recent Bank Transfer Transaction was indeed completed by Payza. However, if I understand correctly, our banking partner has yet to fulfill the transaction. I expect if this transaction was recently completed by Payza than our partner should fulfill it shortly.

From your report,  apart from 1 instance when you mention our team told you 7 weeks ago that your transaction should be completed in 1-3 business days, it appears you were given consistent information.

I'm a little curious if you could provide more details about the timeline, you claim to be waiting over 2 months for your bank transfer withdrawal to be completed, but Payza's services in the U.S. only resumed 2 months ago, at the beginning of July. It seems some parts of your story are missing or inaccurate.