Report: #926330

Complaint Review: Payza

  • Submitted: Sun, August 12, 2012
  • Updated: Sun, August 12, 2012
  • Reported By: Philip — Auckland Other New Zealand
  • Payza

    United States of America


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To whom it may concern

I deposited $800.00 NZD into a Payza acount on 27 July 2012.  After a week my Payza account still showed a zero balance.  I sent an email to the customer support team and I got back an automatic generated email with a ticket number attached.  They never got back to me after 3 days.

I phoned Canada at a cost as I live in New Zealand and managed to get through after 20 minutes waiting.  The person said i would have to get my bank to do a screen shot of the bank transaction and send it to them.  This I did the following day and after 6 plus more emails and six more tickets I have not heard back from Payza once since the 27 July 2012.

I have never had such poor service and can not believe they can treat potential customers this way.  I want my money back and don't want to use Payza again.
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