PBO Auto sales, Odes Lies,Untrustworthy,Scamming equals the worst dealership and product I've ever done business with. Phoenix Arizona

 I Pre-ordered my 2015 Odes Dominator X back in Febuary 2015 from PBO Auto sales from owner Brent Oxspring. I was was shown what the model would like from both brent on a broucher and also from odes and their website/facebook. I was also told I would be given a $250 rebate for my pre-order.

I recieved my unit the first week of may. I have yet till this day ever seen the $250 rebate. It was white and black as ordered it however did not come with decals that odes advertised on its site nor did it come with any type of owners manual. I was later sent a link from brent that I could download.

When I got my unit home I noticed it was leaking coolant as well as back tailight not matching. I informed Brent at PBO auto sales of this along with my other issues regarding decals and rebate. This is where the problems began and only have become worse sense. Brent did replace leaking coolant tank and I recieved new tailight a few months later. Brent has told me I'm complaing about small issues that shouldn't be a big deal.

After taking the unit out after its break in period I was able to ride for approximatly 20 minutes before the unit started over heating and not shifting into gear. The unit struggled going up even a slight grade and was making a whining noise.

The following is a time line of what has happened sense 

1. I dropped my unit off to your certified mechanic and I stated over the phone the issues I was having that included

        1) Overheating

         2) Not shifting into gears correctly 

         3) Making a whining sound (cvt belt slipping)

2. Your certified mechanic had my dominator for about 4 weeks when my girlfriend picked it up. I then pulled it off the trailer and still had the following problems

          1) Not shifting into gears correctly 

          2) Whining noise (cvt belt slipping)

3. I called your certified mechanic and I text messaged him asking for him to contact me regarding these issues which he never did.

4. I contacted odes on several occasions sense picking up my dominator from your certified mechanic to get this fixed. I was finally given a different service place to take my unit to. At this time I was experiencing cosmetic issues with both seats that you yourself said there were know issues with. I met with Des at throttle out who I told the issues I was having and I was told by des with 2 other witnesses that this was a know issue with these odes dominator and he would do his best to fix the issue. Throttle out had my dominator for approximately 6 weeks and throughout this time Des kept me updated on the progress and the instructions he was told by odes which was to pull transmission apart and look for bent fork or adjust linkage which was already apparently done by your certified mechanic and did nothing to resolve the issue. Des told me odes was sending 2 new seat covers which they only sent the bottom to 1 seat. Des called me to come pickup my unit that there was nothing else he could do and was having issues even getting paid for the services he's done to this point.

5. You called me on 10/22/15. This is the first time you have called sense I've been having these issues. You stated a few times during our hour long conversation that you've had these issues and fixed them even putting a new transmission in them. Replacing the seats. You stated on how if only I had brought it back to your mechanic how this would of all been fixed yet when I brought it before nothing was fixed except the overheating issue. You pretend that this is all a fabrication on my part and my unit is working properly. Our call ended with you saying get your unit back from throttle out and if it's not fixed that your certified mechanic would surely fix it.

6. After picking up my unit from throttle out and having a conversation with them about the issue with the shifting still occurring which was happening right in front of both Devin and des. They both said it's a know issue and they had 2 other unit in shop demonstrating the same issues and odes wouldn't give then a reason for it. I then sent you a video text showing shifting issue. Your response was that you talked to throttle out and my machine is working properly. I told you my seats where not replaced and your response was I got my seat. 

7. I recieve an email from you stating your certified mechanic will give me lesson on shifting an automatic. You said it is completely normal for my unit to have to be forced into gears or rev'd up and put into gear which causes a loud clunking noise. Your constant excuses and lack of taking any responsibility for a faulty unit you sold really shows where your priorities are. You keep contacting throttle out and telling me they are saying this and that yet I called des this morning after your email and he stated he hasn't talked to you and doesn't understand why your not making this right.

8. I have owned this unit sense may and I have from minor to major issues with it sense day 1. I have loaded it up and planned outings on 3 separate occasions just to get there and the unit not work properly. I have been out hundreds of dollars and several hours of my time wasted. I have given you the opportunity to make this right and you continue to pass the buck and make excuses. You don't stand behind the product you sell and your customer service is non existent.