• Report: #736235
Complaint Review:

pc care 247

  • Submitted: Thu, June 02, 2011
  • Updated: Thu, June 02, 2011

  • Reported By: Alberta, Canada — Anonymous Alberta Canada
pc care 247
Internet United States of America

pc care 247 Bullying, Scare Tactics, Unreliable, Scam Artists Internet

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When I first contacted PC Care 247 I thought I was talking to Dell support as this company came up when I Goggled Dell Support.  I had a question regarding a pop up. The person on the phone spoke extremely poor English and I had to have him repeat every thing several times.  As he was able to take control of my computer I was sure that I was talking to a person at Dell. I went into my computer and looked at a few screens and told me my computer was in great danger and if I did not get a new virus program immediately, my computer would crash. So I agreed. Cost was $299.00.  A technician  was suppose to come on line but was unavailable. I had to go out, so I arranged a time for him to call.  In the mean time I felt I had been scammed. I phoned a different Dell support number. This person told me there was nothing wrong with my computer. The technician did not call back when arranged. I called my credit card company and there was no charge so I assumed ( bad mistake) that because I had not talked to the technician and had the program installed, there was no charge.  I  then went on vacation. When I got back there was a number to call for pc care  but I did not want the service so I did not call back. However, when I got my Credit card bill there was  the charge. I have been fighting to get my money back as I feel I did not get the service I paid for. In the last call I feel like I was black mailed as I was told all they could refund was $149.00. I was to agree to that or I would get nothing. Some choice. I have insisted that I want all my money refunded. Do not deal with this company. They are high pressure sales and use scare tactics to sell you things you do not need. I feel that this misrepresented themselves as Dell support. To me, they can not be trusted.

This report was posted on Ripoff Report on 06/02/2011 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pc-care-247/internet/pc-care-247-bullying-scare-tactics-unreliable-scam-artists-internet-736235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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