• Report: #154977
Complaint Review:


  • Submitted: Thu, August 25, 2005
  • Updated: Thu, October 27, 2005

  • Reported By:SUNRISE Florida


*Consumer Suggestion: Notes

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About 2 months ago, in, I think, June of this year, I was using my PC, when all of a sudden, a screen popped up alertiing me to many file threats and offered the use of a software program on line to fix it. First, no mention of fee was stated. As you know, there are many free downloads for virus, security, and file correction. So I downloaded the program which proceeded to fix about 100, of over 200 problems, or so the program stated.

The program said that if I wanted all the problems corrected, I needed to pay them a fee by credit card. I do not remember the amount of the fee, although I think that it was over $100 dollers. Anyway, I exited from the program.

Yesterday, on 09/24/05, I received my CITI BANK monthly credit card statement, which showed an item of 119.25 charged to my card; the company was listed as PCDOCRX.NET FROM vALRICO, FLORIDA. The authorization number is XXXX700 through CITI DRIVER'S
EDGE CARD, DRIVER'S REBATES. I do not know how to protest this so I plan to pay this fee with the rest of the bill.

By the way, and I do not know if it is relevant, but the same day thatI found PC Doctor, I did use MIGHTY MAX, a similar program, which I did pay for, and it works well.

Please advise me as to what steps, if any, I should take, and what you might be able to help me with.

Thanks for your consideration in this matter,

sunset, Georgia

This report was posted on Ripoff Report on 08/25/2005 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pc-doctor-rx/valrico-florida/pc-doctor-rx-comeon-and-solicited-advise-about-solutions-to-discovered-problem-s-on-pc-ri-154977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion


AUTHOR: Elliott - (United Kingdom)

I have tried this program myself in the past and found it to be completely fraudulent in its claims (amongst many of the others that popup or are sent as messages via email).

I had just installed Windows on my computer, had installed the virus killer I use and checked it was functioning properly, then installed several Malware/Spyware scanners to check that after updating Windows via MSUpdate it was all fine when this email came in about this program.

So, I did a system restore and thought I'd try it out, seeing that many of the friend I have with computers always ask me about programs like this, although I knew it was likely to be too good to be true.

As I found out - it reported errors that were non existant, had made many 'intimate' installations of spyware/malware itself or changed my Internet settings.

I would either hazard a guess that this program searched your computer and found the card details or it may well be something to do with that other purchase.

Was the site the same, or any other thing you noticed the same (i.e. same addresses, same contact details, etc, or even if they came in the same email).

My advice to you and other prospective users of this software is do yourself the favour of only buying software that has been reviewed as 'good' in a magazine or by reputable website review company such as Toms Hardware or such. Always check before you download anything, because the web surely contains someone's view on the product, and particularly if its fraudulent.

If this product is installed, remove it as best you can (see if there are guides to removing it safely on the web), and then run a reputable malware scanner such as X-Cleaner, an up-to-date virus checker and even Winpatrol to check for damages.

There are some great online virus checkers, try Panda's online version if you need one and don't want to pay (also recommend Antivir for home users who want free virus checker). If possible, move any data you may have on the computer to a backup and get a reputable local technician recommended by friends/family to format the computer so you start fresh again, therefore removing any possibility of them gaining your details.

Similarly, if you didn't pay for it don't pay for it, get onto your cc company and dispute the payment, or at the very least ask what the payment is attached to, there will be some information about the business, its address etc that they keep by law so you can check where it came from.

Hope that helps.
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