• Report: #1167036
Complaint Review:

PC Experts 247 LLC

  • Submitted: Sun, August 03, 2014
  • Updated: Sun, August 03, 2014

  • Reported By: Duped by PC Expert247 —
PC Experts 247 LLC
Internet USA

PC Experts 247 LLC Duped into believing they were AVG Internet

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I had an issue with my computer (hacked) and AVG would not install.  I contacted what I thought was AVG US.  The technician identified himself as AVG tech support (complete with id number/name)  and proceeded to repair my computer after I paid $159.95 for what I thought was an anti-hacker program/repair.  I attempted to review my AVG account order history and the transaction was not listed.  I contacted AVG US and was told that I had been scammed and that AVG would not have installed the software that this "AVG imposter" installed on my computer.  I contacted the number the given to me yesterday after the repair and was told to call back later since there was no one there to assist me on Sunday (24/7 ?).  I requested a refund due to the fact they fraudulently identified themselves as AVG tech support which they are NOT!  I will call back and try to straighten this mess out on Monday.  My advice to other consumers:  Stick will companies recommended by Dell, Inc which is Dell Concierge service and support.  Due to my experience, I will discontinue AVG US and only hope that Dell Concierge can help me get all this crap off my computer.  I will also pursue a refund from PC Experts 247 due to their misrepresentation.

This report was posted on Ripoff Report on 08/03/2014 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pc-experts-247-llc/internet/pc-experts-247-llc-duped-into-believing-they-were-avg-internet-1167036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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