Report: #756766

Complaint Review: PC Tools

  • Submitted: Tue, July 26, 2011
  • Updated: Tue, July 26, 2011
  • Reported By: Tim — Bloomer Wisconsin United States of America
  • PC Tools

    Internet
    United States of America

PC Tools Auto Renewal BOGUS charge to my bank account, Internet

*Consumer Suggestion: PC Tools = Symantec

Show customers why they should trust your business over your competitors...

We recently discovered a "renewal" charge of $29.99 to our bank account on-line.  The charge was from PC Tools.  A company we have never heard of offering a product we have never ordered or used.
Trying to contact them directly is a JOKE.  No customer support link, no phone number, no way to contact directly.
No idea how they gained access to our account (like so many others who shop on-line I suppose).
Any information on how to contact them directly and deal with an English speaking human being would be very much appreciated.
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This report was posted on Ripoff Report on 07/26/2011 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pc-tools/internet/pc-tools-auto-renewal-bogus-charge-to-my-bank-account-internet-756766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

PC Tools = Symantec

AUTHOR: dum8d0g - (United States of America)

I did some digging around, and it looks like Symantec may be the parent corporation for PC Tools.  Here is some of the contact information I found...

PC Tools, Inc.
350 Ellis Street
Mountain View CA, 94043
USA

Symantec Corporation
350 Ellis Street
Mountain View, CA 94043
US
Phone: +1.6505278000
Sales: 1-800-745-6054
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