Complaint Review: pcplanet247
303 N. Sherman
Medical Lake, Washington
United States of America
- Phone: 509-299-7666
- Category: Computer Service & Repair
pcplanet247 pccare247 Hooked on Christmas Eve Medical Lake, Washington
*REBUTTAL Owner of company: Pcplanet
*REBUTTAL Owner of company: PCPlanet247 not Related to PCCare247
*Consumer Comment: Good luck with that Hashim
*REBUTTAL Individual responds: Rebuttal by the company lawyer & case against the author of file report
Fast forward to June 2011 when I received an email from family members that their computer had sent out emails to their contact list, my computer is running slow, and other issues are happening, and then I get a call on July 7 from pcplanet247 stating that his call is a courtesy call because their records are showing serious computer problems in my area. He got on my computer to check things out and again I was told I have hijackers and a trojan virus. He showed me a Google page with csrss.exe equated with viruses and then showed me the pcplanet247 page with package deals. He told me he can fix my computer for $95.99. When I asked him why my 3 year repair package for "unlimited incidents" wouldn't cover the repair, he told me that package doesn't cover this problem and asked if I had anything in writing. At that point I thought about just shutting down the computer but I wasn't sure what he could or would do with my computer from his end so I ended up paying him to make the repairs. As I sat and watched him I was alarmed when he uninstalled AVG to install a program. When he called back I asked him about the AVG and he said he had to but that it was reinstalled which I later found out it wasn't. I now have icons on my desktop for AdvancedSystemCare4, QuickCare, SmartDefrag2, and a folder entitled PCPlanet Reg Backup and also a program for IOBit toolbar 4.5. From my research I am finding I paid for free downloads and that csrss.exe is also "an essential user-mode portion of the Win32 subsystem".
I called the bank to stop the charge but it had gone through so I froze that account and now will have to wait for the statement to challenge the charge.
Fool me once shame on you; fool me twice shame on me...I can guarantee there will not be a third time with pccare247 or pcplanet247 or whatever name they come up with next.
This report was posted on Ripoff Report on 07/16/2011 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pcplanet247/medical-lake-washington-99022/pcplanet247-pccare247-hooked-on-christmas-eve-medical-lake-washington-753782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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