Report: #753782

Complaint Review: pcplanet247

  • Submitted: Sat, July 16, 2011
  • Updated: Sat, September 03, 2011
  • Reported By: Gene — Spokane Washington United States of America
  • pcplanet247
    303 N. Sherman
    Medical Lake, Washington
    United States of America

Show customers why they should trust your business over your competitors...

My experience and emotions are similar to previous reports about the Pccare247 aka Pcplanet247 online computer repair.  On Christmas eve 2010 I was experiencing computer problems and I Googled for computer support and found at the top of the response what I thought was Dell computer support. I was connected to someone who sounded like he was from India which I heard was to be expected.  I gave him permission to access my computer and after a short time I was hearing "Oh my God, look at all these Russian and Asian hijackers and all the viruses!  Your computer is in danger of crashing if we don't do something now!"  At that point he shows me a webpage with package deals and I notice that the address is pccare247.  When I ask about that he says they work with Dell.  I am not computer savvy and half to admit panicked at the thought of losing what is on the computer.  He talked me into the 3 year package for $299 and he continued the repairs.  As I am watching him work on the computer, I am beginning to have second thoughts but he is not on the phone for me to talk with and besides he has my money for the repair and control of my computer. After about an hour and half I have my computer back and he calls to let me know and asks if everthing is working OK, like the internet, Outlook.  I tell him OK and I again express my concerns about the charge and he reminds me he has fixed the computer and if I had someone else do the repairs it would have cost me about $75/hour and with the 3 year package I was money ahead.  He gave me a phone number but I never called it because my computer was working better than it had in a long time.

Fast forward to June 2011 when I received an email from family members that their computer had sent out emails to their contact list, my computer is running slow, and other issues are happening, and then I get a call on July 7 from pcplanet247 stating that his call is a courtesy call because their records are showing serious computer problems in my area.  He got on my computer to check things out and again I was told I have hijackers and a trojan virus.  He showed me a Google page with csrss.exe equated with viruses and then showed me the pcplanet247 page with package deals.  He told me he can fix my computer for $95.99.  When I asked him why my 3 year repair package for "unlimited incidents" wouldn't cover the repair, he told me that package doesn't cover this problem and asked if I had anything in writing.  At that point I thought about just shutting down the computer but I wasn't sure what he could or would do with my computer from his end so I ended up paying him to make the repairs.  As I sat and watched him I was alarmed when he uninstalled AVG to install a program.  When he called back I asked him about the AVG and he said he had to but that it was reinstalled which I later found out it wasn't.  I now have icons on my desktop for AdvancedSystemCare4, QuickCare, SmartDefrag2, and a folder entitled PCPlanet Reg Backup and also a program for IOBit toolbar 4.5. From my research I am finding I paid for free downloads and that csrss.exe is also "an essential user-mode portion of the Win32 subsystem". 

I called the bank to stop the charge but it had gone through so I froze that account and now will have to wait for the statement to challenge the charge.

Fool me once shame on you; fool me twice shame on me...I can guarantee there will not be a third time with pccare247 or pcplanet247 or whatever name they come up with next.
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This report was posted on Ripoff Report on 07/16/2011 11:24 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company


AUTHOR: Pcplanet Technologies - ()

The customer is getting confused with two companies out here, i guess customer is talking about Pccare247, and that was an fraud company which is even closed now.

We have researched everything in our data base, we didn't find anything related to this customer, it clearly means, customer was forced and whatever it is by some other company PCCARE247'.

I am requesting to you to take a step and remove this comment as its the reputation about the company, it doesn't look good anyone can update anything about any company.

You should have an option to show proof about the company who does this thing to the customers, so that other companies can be safe.

Hope i would get the positive response from you, and will be waiting for the positive response.

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#2 REBUTTAL Owner of company

PCPlanet247 not Related to PCCare247

AUTHOR: PCCare247 - (United States of America)

Dear Customer,

We regret for any inconvenience caused to you. But we would like to inform you that PCPlanet247 is not related to us and is independent organization.

If you had any problem then you could have always called us on the Toll-Free number that was provided by you. Your services are still intact and your plan is valid for three years and in that we cover all software related issues and there are no extra charges doe any issue.

You can always call for the support at 1-888-220-4599.

Thanks & Regards,
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#3 Consumer Comment

Good luck with that Hashim

AUTHOR: Robert - (USA)

i being the lawyer is going to file a case against author and website ripofreports for allowing any unauthenticated person to file a report with knowing the issues and the true story.

Good luck.  It is obvious that you are not familiar with U.S. law.  ROR is protected by federal law against such a lawsuit. 

Indian judicial Supreme court
Case No. A456GH/ref/20-08-2011
Title (Petitioner/Respondent Name)Pcplanet247 VS ripofreports via Report: #753782
Advocate name.Hashim rashid chamber code:b4537

Laughable!!!  As an attorney you should know that any judgment by an Indian court is going to have NO EFFECT in the United States, ergo, no effect on ROR!

Perhaps you should read the information on ROR about filing lawsuits against ROR?  The proceedure you must follow is explained in detail.

LOL!  For some reason, I don't believe you're an attorney.  Go figure.
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#4 REBUTTAL Individual responds

Rebuttal by the company lawyer & case against the author of file report

AUTHOR: hashim - (India)

Being the lawyer of company ,I on the behalf of company( is going to issue the rebuttal against the author who is trying to defame the image of our company and evaluated the company as scam And fraud But the inside story is completely fake .I do not agree with the clauses mentioned by the author in his/her report.These reports are beeen filed against us by the market competitors who are trying to ruin our bussiness and image of company.As the rapid development of our company somone (author) who filed a report against us are the same people who dont  want pcplanet247 continue their legal services of technical support.i being the lawyer is going to file a case against author and website ripofreports for allowing any unauthenticated person to file a report with knowing the issues and the true story.From couple of months our company is receiving prank callls also on our toll free no claiming to give money and huge compensation so in order to stop defaming our company .The contact no's who are calling prank and abusing are mentioned below and soon we are going to report to FBI for further inquiry.The prank caller is under recording soon we will sue him/her with the genuine proofs .
Case against author of file report through ripofreports
prooof -recording prank caller:
Indian judicial Supreme court
Case No. A456GH/ref/20-08-2011
Title (Petitioner/Respondent Name)Pcplanet247 VS ripofreports via Report: #753782
Advocate name.Hashim rashid chamber code:b4537
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