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Report: #315586

Complaint Review: PDF - Internet

  • Submitted:
  • Updated:
  • Reported By: Greenville Texas
  • Author Confirmed What's this?
  • Why?
  • PDF Internet U.S.A.

PDF Or PDF Manager I wanted to download the free version of Adobe Reader and I was charged $71.24. Internet

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I entered a search for Adobe Reader. The vendor at the above web site was the first one listed on Yahoo Search Engine. I clicked on the first listing which was titled "AdobeAcrobat 8.2 - Free Download". The address within that listing was AdobeAcrobat.Download-New.com. When I reached that site, I clicked on the download button and went through filling out some forms. I was asked for credit card data and saw that I was going to be charged $13.77 a year for 3 years. I decided to accept that but when I got to the submit order stage, the total to be charged to my credit card was $71.24. I did not click on submit. I clicked on cancel, but the order was processed.

I called their customer service and received verbal confirmation that the order was cancelled. I later sent an e-mail requesting e-mail confirmation of the cancellation. I received a response confirming the cancellation, but was told it could take severl weeks. I cannot get back to the customer service without resubmitting an order. I can tell you the order was handled by Multibill.

I do not believe this site is actually selling Adobe. I believe fruad was attempted on me, assuming I get credit. It also appears fruad and/or unfair business practices were used against Adobe. I will also report this to Adobe.

Bob
Greenville, Texas
U.S.A.

This report was posted on Ripoff Report on 03/07/2008 07:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pdf/internet/pdf-or-pdf-manager-i-wanted-to-download-the-free-version-of-adobe-reader-and-i-was-charged-315586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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