Report: #1284940

Complaint Review: Pearson Vue

  • Submitted: Thu, February 04, 2016
  • Updated: Thu, February 04, 2016
  • Reported By: Ana — Other
  • Pearson Vue

    ,
    USA

Pearson Vue test taking, closed center, no customer service Internet

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I scheduled a Microsoft exam on nov 1, 2015, for dec 30, 2015. On Dec 15, I arrived 30 mins earlier at the training center, only to find a locked door in front of me. It's not that the exam room was closed, or that the exam admin was not there. THE WHOLE BUILDING WAS CLOSED.

I filed a complaint on the spot with Pearson. This is the confirmation the incident was created:

"Elvis: I've created your incident number#207568908 for your future
reference. Your request will be processed within 3-5 business days
(Excluding holidays)."

It's been not 3-5 business days, but more than a month and I have received no response from Pearson whatsoever.
I used the chat several times to ask what's happening with my incident. Nobody knows anything. At that time, I was told they couldn't contact the center yet. I called the "specialist service". A "manager" called Roy answered,
explaining he knows nothing, he's the manager, there's no one more competent to answer my question regarding the status of the incident.
I finally wrote an email, asking for the status. The same brick wall answered they cannot provide any information.
In the end, after more than a month, I haven't gotten my exam back, my certification has gone inactive, because it was a recertification exam, due dec 30.

Microsoft have been nice with me, telling me I will get my certification back as soon as I take the exam, regardless of the deadline, given the circumstances. However, paying again for an exam I have already paid for is simply a rippoff, and I refuse to pay again for it. I want my exam back.

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This report was posted on Ripoff Report on 02/04/2016 07:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pearson-vue/-/pearson-vue-test-taking-closed-center-no-customer-service-internet-1284940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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