Complaint Review: PENN FOSTER - SCRANTON Pennsylvania
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- Author Confirmed
- PENN FOSTER 925 Oak Street SCRANTON, Pennsylvania United States of America
- Phone: 800-214-6230
- Web: http://www.pennfoster.edu
- Category: Colleges and Universities
PENN FOSTER Took my deposit, never sent course material and now I have a charge off on my credit, that they will not take off. SCRANTON, Pennsylvania
*Author of original report: Penn Foster Corrected their Mistake with the help of the BBB
*UPDATE Employee: Please contact us directly to resolve the issue.
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After making the first payment, I was promised course material by mail and access to the courses online. After making the deposit, I have received no correspondence, contact, mail, or email from Penn Foster. I attempted to contact them and received no return email or phone call.
Now, I have a $928.00 charge off on my credit from them, that they will not take off. I have asked for them to show any contact was made after the initial $10.00 deposit and again nothing. I need to have the charge off taken off of my credit or send me the course materials. There is a collections agency that is constantly harrassing me they use which is:
American Credit and Collections
This report was posted on Ripoff Report on 12/26/2012 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/penn-foster/scranton-pennsylvania-18515/penn-foster-took-my-deposit-never-sent-course-material-and-now-i-have-a-charge-off-on-my-987069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Penn Foster Corrected their Mistake with the help of the BBB
AUTHOR: JamesG - (United States of America)
SUBMITTED: Wednesday, January 09, 2013
After I published this story and filed a complaint with the Better Business Bureau in Washington DC, (their headquarters is in Scranton), I received an offer to settle with them for 25% of the balance. I explained in my response that I did not owe anything and because of their entry on my credit, I had to pay higher interest. They responded back and dimissed the balance and my credit report was corrected.
I have tried for two years for Penn Foster to look into this situation, it was the Better Business Bureau that actually helped
#1 UPDATE Employee
Please contact us directly to resolve the issue.
AUTHOR: Penn Foster - (United States of America)
SUBMITTED: Thursday, December 27, 2012
We apologize for any confusion or negative treatment you have received from Penn Foster. We want to help resolve this issue for you as soon as possible. Please contact us directly via the Penn Foster Community: http://community.pennfoster.edu/welcome
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