Report: #968310

Complaint Review: Peoples Trust Insurance Company

  • Submitted: Mon, November 12, 2012
  • Updated: Tue, March 05, 2013
  • Reported By: wheelerdealer130 — ocoee Florida United States of America
  • Peoples Trust Insurance Company
    6001 Broken Sound Pkwy
    Boca Raton, Florida
    United States of America

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We lost our home to a Fire Sept 2010 It was insured By peoples Trust Insurance , The Electrical Short that consumed our home was only the start of the NIGHTMARE dealing with this company has been the worst experiance of my life ! I have never been treated so poorly by any person or company in my life . It turns out they have a clause tucked away on the back of the policy which no one ever mentions that they can opt to rebuild your home , which in the begining would have been fine if they were replacing the same as before the fire ( which by the was the Fire Marshall declared a total loss ! )

My Home was a sizable custom home reduced to rubble & soaked with water for Hours. Water came out what was left of the walls for 4 days ( and they were going to reuse the studs & Drywall ) They have several low ball offers to repair using unlike materials for repair ( FROM THEIR OWN BUILDING COMPANY "RAPID RESPONSE" ) the first one was less that 1/3 of a Local Custom Builder quoted.  Needless to say thats when I had to hire a lawyer after 6 months I had to hire a 2 nd Insurance Special Lawyer ( Incurring well over $100,000.00 in legal fees ).

I have been to 2 mediations and Insulted & called names both times by their Lawyer & The President of the Company Mr Gold ( very professional )  It seams they have a Tract record of paying less than 30 % on Claims ( over 100 cases ) If you are looking for Home Owners Insurance I would Keep Looking . The President Mr. Gold Told me he would keep this in court 5-10 years ! My first Court Date is in may 2013 . I am not going to go into dtails on this post but this is a Ugly Story you pay your Premium for years and never need it when something happens and you think you will be taken care you just get Jerked Around
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This report was posted on Ripoff Report on 11/12/2012 07:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Customer Service while getting a Quote was Terrible

AUTHOR: Nothing But The Truth - ()

I received a flyer from Peoples Trust in the mail today and was interested in getting a quote on my homeowners policy in order to compare rates with my current insurance company. The agent (Jason) was very rude, arrogant, and very condescending throughout the entire call. He advised that Peoples Trust does not offer any Animal Liability coverage, no water backup/sump pump liability coverage protection, and no additional coverage to cover any extra building material costs to rebuild/replace my home since they have their own warehouses for supplies (part of the Rapid Response system) to keep from having to worry about inflated building costs due to material shortages, etc. Several times he laughed out loud or acted indignant whenever I pointed out areas of coverage my policy endorsed for that his company did not. When confronted about this he tried to act apologetic and stated that he felt that I would have a hard time getting my current company to pay on these areas if the need ever arose. Although I'd already made up my mind that I'd never do business with a company that allows for such unprofessional behavior from one of their front line employees (agents), I pressed on with the call in order to obtain a quote from them to compare with my current premium. Overall. I wasted 15-20 minutes of my life with this company. Their max allowed dwelling coverage quote offered was $46K less than what I was already covered for by my current company. Their quote system calculates what they feel is the amount needed to rebuild your home and then they go up from there. Even though I can't get an apple to apple dwelling rate comparison, etc. whenever I do the math, I'd pay more per thousand dollars of dwelling coverage with Peoples Trust than I do now. Because they have no known AM Best rating and due to the poor customer service I received while getting just a quote much less filing a claim, my opinion is to stay away from this company! Buyers Beware!

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#2 REBUTTAL Owner of company

you are wrong

AUTHOR: Insurance Agent - ()

As simply put . You are wrong 

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#3 Consumer Comment

I think they hung up on me

AUTHOR: Really? - ()

Nov. 13, 2013, I received a flyer from People's Trust and looked them up on the internet. They are NOT rated by the BBB and show 22 problems with products and services within the last 12months. Then I read this review, so I called them to tell them that they had terrible reviews and to ask them to remove me from their mailing list. I was asked for my address and I think that the girl said something like OK, the line transfered for a moment and hung up. I would have expecteda good bye or have a nice day to close the phone call. That was certainy NOT acceptable to me let alone professional. I would like to thank the originator of this complaint for saving me from the possibility of such stress of doing business with these people.


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#4 Consumer Comment


AUTHOR: Jim - ()

 Best - the premier insurance company rating service, has an NR rating for this company. People's Trust would not provide financial information to Best. Never a good sign.

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#5 Consumer Comment

Mail Advertisement and financial stability rating

AUTHOR: joe - (United States of America)

Today I recieved mail from Peoples Trust Insurance Company. In their advertisment its expressed * Great Affordable Rates *Friendly Customer Service * No-Hassle Claims Service * Rapid Response Team. But what caught my eye was the copyright emblem on the brochure stating "A Exceptional Financial Stability Rating. I am a member that views the financial credit rated company for many insurance companies. I have looked up People Trust Insurance Company and found out in 2009 they owed $100,000 before they could be rated. I could not find any information of this being resolved. Currently to this date their is no rating for this company according to the financial credit rating company I use. However i will send a copy of this advertisement to the institue to verify if this is ok or not to print on their brochure.
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#6 Consumer Comment

Peoples Trust complaint

AUTHOR: Barr - (United States of America)

While I have not yet had a claim with Peoples Trust (and hope not to), they have been very open with their policy requirements & publish a clear declarations page.  I'm sure there are two side to this story; I find the writer's account of his claim experience more of a prejudiced rant than a useful criticism. Especially since as a custom built house an electrical fire would typically be a result of negligence on the part of the builder or the owner.  I sure would like to know the rest of the story.
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