Report: #1065166

Complaint Review: Pep Boys Hazlet, NJ

  • Submitted: Mon, July 08, 2013
  • Updated: Mon, July 08, 2013
  • Reported By: NYPress — Hazlet New Jersey
  • Pep Boys Hazlet, NJ
    72 Hazlet Ave
    Hazlet, New Jersey

Pep Boys Hazlet, NJ Rip-Off On Parts and Labor - Rear Brake Job Hazlet New Jersey

*General Comment: I hope

Show customers why they should trust your business over your competitors...

I am a member of the press and had needed rear brakes on my vehicle.  The pads were worn down and the indicator started to squeel so I knew it was time to replace them.  The rotors showed a little mark from the indicator and could be resurfaced or even replaced if it was worn too thin, but I believe from past experience this job should have cost around $200-$250 total with parts and labor.

I decided to check around the area and on the internet to price the job to see which local dealers would give me a legitimate price for parts and labor.  The parts for the Lexus would run around $100 max for high quality ceramic brake pads for both wheels ( $25-40 max), if they had to replace the rotors add another $50-70 tops for the best anti corrosion rotors).  Labor shoud not be more then $100, so the total job should be around $200-$225 on the high side.

Called Pep Boys who told me the cost would be close to $500 that he had to use a high quality ceramic pad fo the vehicle and if he had to replace the rotors, well that would add even more and to resurface the existing rotors if it could be done would be $36 each. [continued below]....

.....  Now resurfacing rotors if there is enough thickness should cost between $8-$12 each not $36.  

The rotors can be purchased for as little as $20 each including shipping and high quality rotors with rust prevention run $27 on  So he was going to charge $36 to resurface old ones.

The entire job at Lexus would cost around $300 including parts...Pep Boys the Riff-Off company wanted a total of over $500 for similar work plus tax.

When I told him I had priced the parts and he was way off on his quote his answer was the rest would be labor and he bills the parts in the repair department higher then if I went to the counter and bought them.  Hey guys, you are the same store, I never heard of an operation that bills the parts from their own inventory at double what you would pay at the counter.

Stay away from these guys, they are total ripp-off artists.


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This report was posted on Ripoff Report on 07/08/2013 08:13 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

I hope

AUTHOR: Bubba Lee - ()

I hope he tried to explain why you are so far off base. Amazon old stock or conterfit parts in conterfit boxes or just stolen parts. 70% probability. Roll the dice on your brakes. Not the best Idea.

High quality pads for your car to prevent squeeling, fading, braking imbalance and other issues because he knows if he doesn't on this car it will be a warranty headache.

Competing against the dealer, ;) yeah. Go there and see what the bill really comes out at. You will need new park brake parts, a brake fluid flush, or a suspension repair. Called loss leader pricing.

Finally it is common for the parts price to be higher installed than in the store. This is the profit centre for the Repair Shop. The Labour rate only just barley will keep the lights on, no profit at all. Every department in the store has to turn a profit.

Finally I hope he was polite when he told you not to come back.

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