Complaint Review: PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter
- PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter
2916 Springfield Rd Store #
- Phone: 610-353-3384
- Category: Auto Repair Service
PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter ripoff, liars, scam artists, they know how to increase SALES by not performing services that they sell, poor service Broomall Pennsylvania
*Consumer Suggestion: Simply go to another Pep Boys to have your Road Hazard honored.
*Author of original report: Staffing Problems or Poor Customer Service
*Consumer Comment: Maybe they did have a staffing problem.
I arrived at the service area and waited several minutes before a service rep (Brian) appeared and asked how he could help me I explained that I had a flat tire and needed it repair. Brain hesitated and stated that he may be able to repair it by closing approximately 6 PM (6 hours to get a tire repair?) but he couldn't guarantee it.
I again explain the situation to him but it seem like he was getting sharp with his answers and were very short. I informed him that I was going to contact the Pep Boys main office he didn't care and why should he....
At the present time I have six vehicles and three of them have Pep Boys brand of tires on them with the Road Hazard Warranty (now I'm very sorry that I got) which when purchased I was informed from their sales person that this would avoid these kinds of problems YEAH what a great sales pitch.
I have been shopping at Pep Boys for over 40 years and have never before experience anything like this. I walked around the bay areas and only saw 3 people not working but talking? I guess that they were really working hard also there was no one that I could see working the tire machine again staffing issues?
I felt that this was not the way a lifelong loyal customer should have been treated so I took the wheel and tire to one of their competitors (R. S. Strauss) a few miles away and they repaired it within 45 minutes.
Now I know what buyer beware means..... Don't shop at Pep Boys...
This report was posted on Ripoff Report on 01/30/2006 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pep-boys-superstore-pep-boys-automotive-supercenter/broomall-pennsylvania-19008/pep-boys-superstore-pep-boys-automotive-supercenter-ripoff-liars-scam-artists-they-kn-173958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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