PEP BOYS ripoff DAVIE Florida

I am filing for a friend who currently is stuck at pep boys -- She took in her car yesterday with what we she thought was a leaky hose. The mechanics at pep boys checked her car and drafted up a quote as to how much the repair would cost. It totaled $500+ dollars. They told her at 9pm that her car was almost ready and to pay the money owed which she did. A couple of minutes later the mechanic outside comes inside and tells her that in fact the car is not repaired and they won't be repaired until the next day. When she walks in today they want to charge her an extra $400 dollars because they just "happened" to realize that her radiator was broken.

This sounds more as extortion and trying to take advantage of a seniro citizen. If there is anyone out there who know where i can file a report in florida against these people i'd like to know asap.

Cindy
Pembroke Pines, Florida
U.S.A.