Ripped off by Pep Boys -they have been bad boys

My engine was sputtering and stalling and I could not locate the problem, so I took my vehicle to Pep Boys.

They saw an 18-yr-old young woman in a college town and figured they could rip me good, which they did. They charged me $500 to replace my CV joints, etc. and said I needed an alignment. I had made it clear upon dropping off the vehicle that the engine was sputtering and that upon driving the vehicle it would be evident to even the Palm Beach babe who doesn't even know how to pump her own gas, that there was a problem with the ENGINE, not the wheels or alignment.

I consulted my 16-yr-old brother, who has never worked on a car engine, and who stated it sounded like a bad spark plug. Sure enough, he removed the first plug wire and the wire itself fell apart in his hand. It was an eighteen dollar part that I got at an auto parts store and installed myself. Pep Boys refused to acknowledge that they had done unauthorized and incorrect repairs, nor did they refund my money. Being a broke college student, I could not afford to pursue the matter, especially after shelling out $500 for nothing, but I regret not having done so - just on the principle.

Chris
Florida

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