Pep Boys Kettering Oh took car in for alignment ended up costing 546.92 Kettering Ohio

In july of 2004 Pep Boys put new Futura tires on my 1995 Ford Windstar with full lifetime coverage. In January 2005 driving on the highway I started hearing a rumbling in the front right tire. I took it to Pep Boys becausde it sounded like a steel belt had broke (happened to me once before) was told nothing wrong. The mechanic said it didn't rumble when he test drove.

Took van to another place was told it just needed to be aligned, no other problems, checked the bearing, etc. Back to Pep Boys after promising the car would be ready the next day we get a phone call saying that the car is still apart, that the mechanic could not align it until he fixed tie rods, right front bearing,and right hub....total of 546.92!!

The next day when I picked my van up it was still bearing to the right so I took it back, 2 hours later they inform me that I had a steel belt broke in my right front tire!! Then tried to charge me another 14.99!!! When I asked the manager why they didn't find this problem the first time he stated that they don't have xray vision to see that kind of problem. Also, Pep Boys promise to give you the parts that they take off....not true...still have yet to recieve my parts that they replaced.

Dawna
kettering, Ohio
U.S.A.