ED Magedson – Founder
Pep Boys106 Market Place knoxville, Tennessee USA
Pep Boys misleading information regarding repairs and unethical business practices knoxville Tennessee
I went to Pep Boys to have my tires rotated and service tech at the counter wanted to check my brakes. I told him to just rotate my tires. Mind you, my Honda Civic had only had 21,000 miles on the car and the brakes were certified by the Honda dealership.When I was called over the intercom to let me know my car was ready,the service tech said I needed some maintenance work on my car. He suggested new tires,fuel filter,wheel alignment and brake fluid flush. The service tech lied and said I had 35,000 miles on my car, when I actually had 21,000 miles. I argued about the mileage to no avail. What Pep Boys was doing was trying to say my car had 35,000 miles which was 35,000 kilometers so they can say I need scheduled maintenance work. Now, what really got me upset is Pep Boys service tech in the shop peeled off my oil change reminder on my window. I come to the conclusion that Pep Boys was trying to hide my actual milelage on my car to do scheduled service. I would recommend going to a Better Business Bureau accredited automotive repair and tire service station.Pep Boy is not with the BBB. I recommend to stay away from Pep Boys.
This report was posted on Ripoff Report on 02/01/2014 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pep-boys/knoxville-tennessee/pep-boys-misleading-information-regarding-repairs-and-unethical-business-practices-knoxvi-1120211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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