Complaint Review: Pep-boys - Metairie Louisiana
- Pep-boys Veterans Blvd Metairie, Louisiana U.S.A.
- Phone: 888-829-1420
- Web:
- Category: Auto Tire shops
Pep-boys Buy one, get 4th tire free, never sent checks. Metairie Louisiana
*UPDATE EX-employee responds: Try being more patient.
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Bought a full set of 4 tires in november. Filled out all the paperwork and sent in immediately. Website confirms reciept and approval of my rebate and says check was mailed. I waited a few weeks, then called to inquire. They casually check to make sure my address and information was correct (it was) and cancel the old check and issue a new one. They tell me to expect it to be mailed in 2-4 weeks. I wait patiently, check the website, and my second check is mailed feb 9th. I wait, and wait, and finally call them again. Again, they are very casual, as if they are used to these complaints, and even expect it. They repeat the process of checking my information and re-issuing the check. So now I wait on my third check, but by this time, I'm beginning to think it's a scam, and will be making more reports to the better business bureau and local agencies, and contacting a lawyer next month if this check does not arrive. I'm sure it will cost me far more than the $120 check I'm waiting on, but now I really want to get their attention, and hope to discourage them from continuing to rip people off.
Heather
La Place, Louisiana
U.S.A.
This report was posted on Ripoff Report on 04/08/2009 06:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys/metairie-louisiana/pep-boys-buy-one-get-4th-tire-free-never-sent-checks-metairie-louisiana-441801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
Try being more patient.
AUTHOR: Mechanicgtr - (U.S.A.)
SUBMITTED: Wednesday, April 15, 2009
Yes they say 2-4 weeks, but it's more like 6-10. The issue is that Pepboys does not deal directly with the rebates. That is actually handled by another company. I think you are probably wasting your time with the whole lawyer bit, as that will cost more than your rebate check is worth. I would call the corporate office at 1-800-PEPBOYS if you haven't already.
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