Report: #1300231

Complaint Review: Pep Boys

  • Submitted: Sun, April 17, 2016
  • Updated: Sun, April 17, 2016
  • Reported By: Michael — Florence Arizona USA
  • Pep Boys

    Nationwide
    USA

Pep Boys was trying to trick me on a "special" on tires Casa Grande Arizona

Show customers why they should trust your business over your competitors...

I bought tires recently and after calling 4 different tire stores for prices, I settled on Pep Boys in Casa Grande, Arizona. When I made an appointment over the internet and entered the "Sale Code" to get their "special", it was buy three tires get the fourth free. I went in at my appointed time and talked with the man behid the counter to have my tires balanced and installed. I asked the man if I got the buy three tires get the fourth tire free. He said yes. I asked him to confirm my total price and he replied ~$750.00. I had been quoted by the home office by email that my cost would be $620 and I had a confirmation email. I asked the man why was it so high and he replied that to get the special you had to buy the Road Hazard Insurance which get brought my quote up to what he had told me $750 compared to $620 the home office told me (twice). I asked him was that including the buy 3 get the 4h free special and he said "yes".  This was for cheaper tires than the one I had ordered by $25.00 per tire. I left and drove down the street and went to Discount Tires and got the same tires as I wanted for the price Pep Boys had at first quoted me. I saved $150.00.

 

Lesson learned: Beware of "special" deals at Pep Boys.

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This report was posted on Ripoff Report on 04/17/2016 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pep-boys/nationwide/pep-boys-was-trying-to-trick-me-on-a-special-on-tires-casa-grande-arizona-1300231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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