Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #635930

Complaint Review: Pep boys - Ocala Florida

  • Submitted:
  • Updated:
  • Reported By: Ocala — Ocala Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Pep boys 2035 sw college rd Ocala, Florida United States of America

Pep boys Pep boys incompetence nearly caused my children to wreck Ocala , Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

After buying my daughter her first car we took it in to get the brakes adjusted. We received a call that the car had oil all over the ground. When we told the manager that was unlikely as it has just had the motor redone right before we had bought it 2 days earlier by a licensed mechanic and we had receipts they then changed their tune to oh it just needs an oil change it must have been overfilled!

We were told they had adjusted the brakes and eventually it might need a part but was fine for now.

The next day on the way to school the car began spitting and sputtering and the brakes completely failed on my 16 year old daughter!!!!!It was towed back to Pep Boys where we were told oh we misdiagnosed it its your vacuum hoses. That will be $496.00
Several days of calling to customer service were pointless when I threatened legal action then magically I had a call in minutes. The district manager Frank agreed to repair the car at Pep boys cost. When we called to take it in a very rude "customer service rep" Brian told me he was to busy to argue with me they were only giving us 10% of the price.
10% off to fix something they tore up on the car. A car that had NONE of these problems until Pep Boys put their hands on it.
Needless to say I am going to find an attorney. My daughters are both traumatized by this crazy ordeal. Thank God my daughters were not physically harmed by the damage caused by Pep Boys.


This report was posted on Ripoff Report on 08/31/2010 05:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pep-boys/ocala-florida-34474/pep-boys-pep-boys-incompetence-nearly-caused-my-children-to-wreck-ocala-florida-635930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now