Pep Boys Rebate ripoff Wheat Ridge Colorado

"Proper rebate protocol" is that the company abides by the rules it sets for its customers. You're going to extraordinary lengths, which should not be necessary. I did precisely what PB told me to do, no more nor less.

According to a Slate article on rebate fraud, many rebate fulfillment centers won't accept anything other than standard 1st Class mail. They refuse certified and registered mail.

I submitted another rebate for Checker Auto on the same day. It was received and is in process. There is no excuse for this failure other than dishonesty on PB's part.

Do you still have copies of all the paperwork associated with the rebate? In other words a copy of everything you mailed off.

Did you send your rebate certified mail? You have to have a tracking number to prove that the post office did make delivery to rebate fulfillment center offices as well as proof that you did send in the rebate during the fulfillment period.

Do you know the name or website of the company handling the rebate fulfillment? If you have your copies, all that info should be listed on there.

Call the rebate fulfillment center and start talking to them about what is going on.

If you did send it certified, they can not deny that they never received it, as the USPS says they did and it would be bad on the fulfillment centers part.

If you do have copies of the original forms, they may want you to fax them the copies and they should reinstate your rebate.

Even then, you will have to stay on top of them to make sure that they send out the rebate when they say they would.

Always take a name of the CSR you spoke with, as well as an id # and call center location.

For any rebate, you should always follow the first two steps. That will always guarantee that you will receive your rebates.

I have yet to be denied around 30 rebates in the past two years.

Rebate fulfillment centers count on people not to follow up on denied rebates or even keeping copies or sending them certified so that they do not have to pay them.

Not every single rebate mind you, but enough for the company to make some extra money at the expense of consumers who are not rebate-savvy.