Report: #338812

Complaint Review: PepBoys Auto

  • Submitted: Tue, June 10, 2008
  • Updated: Tue, June 10, 2008
  • Reported By: chattanooga Tennessee
  • PepBoys Auto
    5248 Hwy 153 Chattanooga, Tn 37343
    Chattanooga, Tennessee

PepBoys Auto Purchesed a 3ton floor jack, have used it twice and was told it's not our problem, it is less than 6 mo old Chattanooga Tennessee

*Consumer Suggestion: Get a replacement

Show customers why they should trust your business over your competitors...

Purchased A Torin 3ton garage combo set (floor jack and stands) on 1/6/08. Got it out over the weekend to use for the second time and it went up but couldn't get it down, had to use pliers to turn the release gear. This is very dangerous. Someone could get hurt or killed with this thing. Took it to the Store and was offered a cheaper jack as a replacement, refused and was told it's your problem then, we do not do refunds or exchanges after 90 days. Asked to see that in writing and never seen a thing. Then manager showed me a 11X11 inch sign with small print mounted up under the side of the counter. When asked how costumers were supposed to see that, never got an answer. Told manager that Auto Zone, Advance as soory as they are Advance that is , print return policy clearly on the receipt. Will never do buisness with this company again, they will not stand behind the products that they sale and seems they have a reputation for ripping off the customers.

S. xxxxxxx
chattanooga, Tennessee

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#1 Consumer Suggestion

Get a replacement

AUTHOR: D - (U.S.A.)

Go back and buy another one just like the one you have. Put the broken one in the box the new one came in and take it back (to a different store) along with your new receipt and request a refund.
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