Perfect skin serum.com Ordered skin care serum and they automaticly ordered a new order Florida

I ordered skin care serum on 10/31/2017 they withdrew funds for 2 shipping charges we only ordered 1 product on trial basis On Nov23,2017 they withdrew $89.32 for new order which we did not order. I called company and requested a refund and to talk to someone about this matter. they told me no on in higher management was available to be reached about this matter. All I want is my refund They told me it would be 5-8days till I see a refund in my account. I am writing this so other people won't be scammed like companies like I was Thanks for letting me give my input