Report: #1073542

Complaint Review: Performance Media Placement

  • Submitted: Tue, August 06, 2013
  • Updated: Tue, August 06, 2013
  • Reported By: poolguy2013 — Scottsdale Arizona
  • Performance Media Placement

    Laguna Hills, California
    USA

Performance Media Placement PMP Local, PMP Legal, PMP Dental, Premium Local Listings Robo Dialing with deceptive adds stating: Your business may lose it's Google listing if you do not press 1 Laguna Hills California

*Consumer Suggestion: Google's Policies

*REBUTTAL Owner of company: It is Fraud!!!

Show customers why they should trust your business over your competitors...

We are getting 10-15 calls per day from this comapny they refuse to remove us from there marketing list every time we press #2 to be removed we keep getting calls so like a dummy i pressed 1 only to be cursed out by some jerk. Everyday this comoany calls my pool service with the same message and tried to sell premium google marketing it's a joke they are so rude and always lie about who they are since they keep harassing me i have filed a complaint with the FTC. DON NOT USE THIS COMPANY THEY ARE A SCAM!

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This report was posted on Ripoff Report on 08/06/2013 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/performance-media-placement/laguna-hills-california/performance-media-placement-pmp-local-pmp-legal-pmp-dental-premium-local-listings-robo-1073542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#1 Consumer Suggestion

Google's Policies

AUTHOR: WatchIt - ()

Google is helping to protect businesses who buy Adwords marketing through third parties. They require all third parties to adhere to strict guidelines such as 100% transparency, not making false or misleading claims and the account setup requirements. What does this mean for the business owner using a third party for Adwords management?

* Google requires these third parties to provide the Adwords customer ID to all business owners: "It's important for advertisers to have the ability to contact Google directly with concerns about a third-party partner. To allow Google to properly investigate and assist the advertiser, we require that you provide your customers with the customer IDs for their AdWords or AdWords Express accounts when requested."
* Third parties "...must provide your customers with monthly performance reports that include data on costs, clicks, and impressions at the Google advertising account level. When sharing Google advertising cost data with customers, report the exact amount charged by Google, exclusive of any fees that you charge."
* Management fees must be disclosed: "Third parties often charge a management fee for the valuable services they provide, and end-advertisers should know if they are going to be charged these fees. If you charge a management fee (separate from the cost of AdWords or AdWords Express), let customers know. At a minimum, inform new customers in writing before each first sale and disclose the existence of this fee on customer invoices."

False claims are described by Google as:
* claiming false affiliation with Google
* guaranteeing top placement on Google
* claiming that ads will appear in Google Search at all times
* representing free Google products as pay-for-insertion products
* making false statements about how AdWords costs are calculated
* offering unlimited clicks

Read about everything here:
support.google.com/adwordspolicy/answer/6086450

If redacted search google for "adwordspolicy answer 6086450" That search does not make sense, but will take you to Googles page and provide other pages with more information.

My opinion is every person NEEDS access to the google adwords account. Access to an account will show how much was actually spent on the advertising, the position of the ads and frequency of ads being shown. If the company does not want to provide report access to an account, request the "Adwords Customer ID" and contact Google directly, they will provide all the information you want.

Did the company you speak with claim any of the information that Google says is FALSE? Did you request actual account information from the third party company and were DENIED? CONTACT GOOGLE NOW to get real statistics of your advertising campaign.

If you feel the company did not live up to expectations, try to work it out with them. If they refuse, Google will attempt to help in any way they can and your credit card company should be willing to help you with any dispuites you have. Just provide both Google and the Credit Card company the contract provided by the company, Googles policy and the statistics Google provides. 

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#2 REBUTTAL Owner of company

It is Fraud!!!

AUTHOR: Simpo - ()

This company is in fact a ripoff for sure.  I paid $1,499 for advertising that they promised they would make my phone ring.  They (Michael) who I think also worked previously for Yodle, said we do marketing right. Quick talker, very fast doesn't give you time to make a decision kind of guy.  He shows me this portal where you listen to calls, track them, etc.  He mentiions the "whisper" you get in the phone per a customer phone call.  It says, "Call from PMP Local" to let you know its one of their leads.  I NEVER EVER EVER GOT ANY PHONE CALLS FROM THIS FROM ANYONE REMOTELY NEAR BEING A CUSTOMER!!!!!

They made grandiose claims.  This is the thing that makes it bad for advertising on the internet.  He kept claiming or leaning on the fact that they were a Google Certified Company, therefore you can rest assured that this is the real deal.  But, now as I think back, when you go to their website, there is NO Contact information, no address, not even a clear email address.  I should've known better.  There are so many companies out here that are disposed to taking other people's money and they know from the very git go that their intent is to rob you and not provide you any real services.  This company is definitely in the FRAUD GROUP!!!!

They are not legitimate.  Please, beware of releasing any funds or credit card information to these hoodlums.

I filed a BBB report as well as an FTC report on this company based in Laguna Hills, CA.

 

 

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