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Report: #1343865

Complaint Review: Performance Merchant Alliance - Orlando Florida

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  • Reported By: Ryan — Appleton Wisconsin USA
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  • Performance Merchant Alliance 20 N. Orange Ave. Ste 1300 Orlando, Florida USA

Performance Merchant Alliance Unethical Sales tactics and non-disclosure of contract Orlando Florida

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Performance Merchant Alliance used unethical sales tactics and did not give full disclosure of contract. I have not received refund or return call. 

On 2/10/16 Performance Merchant Alliance sales person Steve Schroeder (Account Executive) 847-204-0114 stopped in to offer better less expensive merchant services. Steve guaranteed lower rates, better service, and less monthly expenses after going through our previous statemnts from prior merchant sevice company. he also stated that since we only use our machine 2 times per year that we would only have monthly charges those 2 months and he callid it a seasonal hold. 

I signed a form that was on an ipod that was too small to read. He gave me an explanation of what it said. We then had a phone call with his boss which is what they seem to us as their contract. When they mentioned a non cancellable equipment lease I question it and was confirmed that it wasn't binding per Steve and no need to worry about it. 

Shortly after recieving my first statement for march there were several charges that should not have been there. I proceeded to contact Steveon 4/11/16. He stated he would email his boss that there was anerror and that they would straighten it out,

After no return hone call, I tried calling Steve back, no answer. Then I called customer service. I only got the run around. Finally after several phone calls I spoke with Jenika on 4/13/16 whom said she'd look into it and that Steve was new aand may have been mistaken. Steve told me he was with company for over 3 years and that they were well established. 

After no return call from Jenika I continured to try and get a hold of someone that could help. After over 40 calls, I received a call from Joy ( retention manager). She stated that not to worry that theyare an upstanding company and apologized for the run around. She listened to previous phone conversation I had with Steve in my office when I signed up and said she would refund all the chargesand set up accounts properly. Finally after several more calls with Jou my money was refunded. 

I used the machine 2 times so far. We had several issues with it working properly but were able to resolve them through the machines technical support yet very frustrationg. 

Now I received my November statement and those same charges are back on there and have yet to be refunded. On 12/7/16 I tried to contact Joy (as she told me to only deal with her) and her phone is no longer working. I then called customer service with no prevail. I then called Jenika and she said she would email Joy but refused to give me Joys phone or email. On 12/8/16 I again reached out to Jenika and she did not return my call. I then left several messages with her and customer service to return my calls up until I reached a customer service rep on 12/12/16 that went through my file and said I would receive a call back that day. As of today 12/17/16 I have still not received a call or refund. CurrentlyPerformance Merchant Services owes me $308.38. Joy understood the terms Steve had guaranteed me and said she would uphold them.

After soo many phone calls and no return calls or satisfaction I no longer wish to do business with this company. I do not wish to lose any mor money to their unethical practices. I would like to have my contract cancelled and I will return my machine to them. We can both walk away with a clean consciou and no need to seek further resolution.

This report was posted on Ripoff Report on 12/17/2016 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/performance-merchant-alliance/orlando-florida-32801/performance-merchant-alliance-unethical-sales-tactics-and-non-disclosure-of-contract-orla-1343865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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