Report: #1144423

Complaint Review: Pet Food Direct

  • Submitted: Tue, May 06, 2014
  • Updated: Tue, May 06, 2014
  • Reported By: TashaK — Weimar California
  • Pet Food Direct


Pet Food Direct PFD Not a Shred Of Integrity Internet

Show customers why they should trust your business over your competitors...

PFD has the absolute worst possible customer service and not a shred of integrity.

I have been shopping around for the best price for the large amounts of high quality pet food I feed and have found that the local pet supply stores are less expensive than PFD however when I started to cancel my PFD autoship order the site offered me a 15% discount as well as the free shipping that I was already receiving so I accepted and continued ordering for another month.

When I checked back after the order was shipped I found that they had revoked the 15% discount, so I called. The representative was very rude and told me that it was impossible to have both free shipping and the 15% discount. Since it still showed the  both on an unshipped order I told him to just look there. He continued to deny the truth and when I refreshed the page it was gone, HE DELETED IT! I told him I would be going to my local pet store from now on and hung up. He then deleted all my remaining autoship orders and cleared most of the info from my account including all my "reward" points that I could have used as a discount.

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This report was posted on Ripoff Report on 05/06/2014 10:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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