Report: #692596

Complaint Review: Petco

  • Submitted: Tue, February 08, 2011
  • Updated: Wed, February 09, 2011
  • Reported By: DL — Bellevue Nebraska United States of America
  • Petco
    12410 K Plaza
    United States of America

Petco Petco Pals Program Wrong Confusing Lied Victim Omaha, Nationwide

*Consumer Suggestion: free

Show customers why they should trust your business over your competitors...

This new Petco Pals Rewards program is a joke! When you look at your rewards, the dollar amounts don't add up to $100 when issued a $5 coupon. Apparently the amount at the top going towards your next coupon includes whatever purchases you've made recently. However, "for security reasons" only the help line can access those. So you don't know if your purchases are being tallied correctly. Anytime you try to reach someone to help, it's a foreign country and it's difficult to understand the person first off. Then, they don't have any answers and are completey reading script. It's a total joke. I spend upwards of $200 a month at Petco because of the brand of dog food that's where I go. I'm starting to look elsewhere all because of this program and the customer service. Love the physical store employees, always very helpful. But this "reward" program is more of a headache than it's worth for sure!!
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/08/2011 03:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Suggestion


AUTHOR: Chef - (U.S.A.)

This is a free program they offer you so what ever you get from them you should be

thankful, seems to me if your worried about a $5.00 coupon from them, you should be shopping at walmart for your dog food.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.