Report: #305580

Complaint Review: Petco

  • Submitted: Sat, February 02, 2008
  • Updated: Wed, July 09, 2008
  • Reported By: Sebring Florida
  • Petco
    1704 US 27 North
    Sebring, Florida

Show customers why they should trust your business over your competitors...

I took my dog to the PetCo grooming salon to be groomed. She was supposed to have a bath, her glands emptied, her toe nails done, and her teeth cleaned. I am disabled, and have difficulty standing and walking, let alone stooping over a dog in a tub, or I would bathe her myself. They did not groom the dog, except for cutting her toe nails at my insistence.

They claimed that they could not groom the dog because her skin was too irritated. I told them when I first brought the dog in that she had a hot spot on her flank- they could have examined her while I was still there and made that decision. Plus, her skin was irritated because she NEEDED a bath- this breed of dog has an allergy to their own saliva. Instead, they waited until I had left the store to get coffee.

Here's the punchline- I asked them about cleaning the dog's teeth. They told me that "All we do is rub toothpaste on the dog's teeth, we don't really clean them."! So, by their own admission, they are charging the public for a service that they don't provide. I could rub toothpaste on my dog's teeth myself.

Then I asked them to at least cut the dog's nails. They took the dog back, printed up a bill for $10 (with my name spelled wrong), handed it to me, and said "Here, go to the register and pay this, and then you can have your dog." So, they were going to hold my dog hostage over $10. How petty! I was livid.

After reading some of the horror stories reported here, it is probably a good thing that I DIDN'T have the dog groomed there, as dogs have died. Fortunately, I found out that my best friend used to work as a pet groomer, and for 1/3 of the price Petco would have charged me, she will come and bathe my dog, do her glands, and we will help heal her skin. NO WAY will I even darken the door of that PETCO in Sebring, FL ever again!

Sebring, Florida
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This report was posted on Ripoff Report on 02/02/2008 05:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Groomers just try to keep your dog healthy.

AUTHOR: Jessie - (U.S.A.)

We have a lot of customers come in the grooming salons who don't completely understand what we do or what we can't do for their pet. All we try to do is make sure your loved one stays healthy and comfortable.

Regarding the lovely complaint that was made against the salon, I personally would like to either validate or justify what was being harassed.

I have seen many dogs come into the salon in dire need of skin maintenance. But, sometimes they are just in too bad of health for us to safely care for. If your dog happens to come in for a bath with severely irritated and inflamed skin it honestly would NOT be healthy for him to be groomed. The grooming process is very stressful to a dog and that itself could make it worse. Putting shampoo or even the clippers on this dog's skin could cause an extremely uncomfortable breakout. Granted the groomer should have assumed all of this in the check-in process. But, sometimes you don't really get a good look at the pooch until you start on them, or even (as has happened to me) one of the assistants check the dog in and they didn't know what they were looking for. But overall I do respect that salon for letting the customer know that they couldn't do the dog because if they had and the dog had gotten worse the customer would, I am positive, been even more upset. What they should have done is checked the dog in properly so the customer would have known the issue before they left, and the groomers should have requested that the dog get taken to a vet for further grooming. That would have been the safest form of action.

And as for cleaning the teeth, no, we do not scrape the teeth like the vet does. We don't have the equipment or skills to do it. But we do offer a tooth brushing service that many customers enjoy. If you want a deep cleaning process please take your dog to your vet to do it. Out service in not a rip off. It's just like people teeth. If you brush your teeth on a regular basis, it removes plaque, food debris, and improves the maintenance of the teeth. Most customers don't brush their dog's teeth; we just offer the service for whoever wants to take advantage of it.

Granted PETCO can be a little pricey, but in the area that I first started working at, that salon was the cheapest grooming in the area. Now that I have moved more south it's about average. The shampoos we use are top of the line, and it is a corporation, so there are the set prices, we don't have the luxury of using our personal judgment regarding pricing. In my personal opinion, this person was already in the mindset to hate PETCO after he dog was decline and so everything else was just the icing on the cake.
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#2 Author of original report

Petco Grooming Services Sebring, Florida

AUTHOR: Dorothy g. - (U.S.A.)

Spoke to "Billy", a very nice young man when I called the corporate complaint number. He was very interested in my complaint, especially the part about charging for teeth cleaning services and being told that they "only rub the dog's teeth with toothpaste", instead of actually cleaning the teeth. I was sent a PETCO gift card for $10 to reimburse my out of pocket expense for the nail clipping.
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#3 UPDATE Employee

Grooming difficulty

AUTHOR: Baristaman - (U.S.A.)

I'm sorry that your dog grooming experience wasn't satisfactory. I would like to give my 2 cents as a groomer.

1. Your dog's skin and coat should have been examined by the groomer. If the skin irritation is beyond just shampoo and conditioner it is usually an issue to bring up with your vet.

2. Toothbrushing is a service offered but it is not the same as teeth scaling. That is a procedure done under anesthetics by a vet tech the dog hasn't been introduced to toothbrushing as a puppy and is done at home on a regular basis, then brushing the dog's only during grooming sessions is a waste of time and money. It also is added stress for your dog.

3. Petco's grooming prices is comparable to independent grooming shops. In fact it can be much lower for large and giant breeds. The base price for all dogs is too low when there is no maintenance work done at home.

I would suggest giving them a second chance but please ask specific questions about the services. I would also ask them what you could do between grooms. The more done at home is easier for the dog and you.
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