Report: #139651

Complaint Review: Petland - Dunwoody

  • Submitted: Wed, April 20, 2005
  • Updated: Tue, December 04, 2007
  • Reported By: Atlanta Georgia
  • Petland - Dunwoody
    4333 Ashford Dunwoody Road
    Dunwoody, Georgia

Show customers why they should trust your business over your competitors...

I went to look around at Petland in Dunwoody because I was shopping for a Maltese. I walked in and there was a gorgeous Maltese in his cage. The price was $1499. Way overpriced. I held the tiny pup and fell in love.

In the play area where you can visit the pups, there is a sign up about financing the purchase of your dog. (?) I asked the sales girl about pet shops and puppy mills and was told that all of the animals come from local breeders. She told me I should hurry if I wanted this puppy because he wouldn't make it past the weekend - meaning someone would buy him. I hated being lied to. She also told me that she worked there because they were good to the animals. How could they be when they were never let out of their cells?

I DID not buy from this pet store nor would I EVER patronize this business. A vet in the neighborhood told me that she has heard many horror stories of pups purchased from this petstore. SHAME ON PETLAND!

Atlanta, Georgia
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This report was posted on Ripoff Report on 04/20/2005 08:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Prices on par with breeder, no pressure to buy

AUTHOR: Courtney - (USA)

 Every breeder I spoke with for the dog breed I wanted was charging $2,000 and had a waitlist of 9+ months. I paid the same at Petland AND they also threw in a crate, dog food, vitamins, and more. I went in probably twice a month for around 4 months to make sure the dog I would end up buying had the right personality and temperament for me. I was NEVER pressured by the staff to buy. Any mention of the staff saying the dog will be sold quickly—it's because the dogs ARE sold quickly. If I went in two weekends in a row, it was almost a completely new set of dogs.

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#2 Consumer Comment

Local breeders? HA!

AUTHOR: Debbie - (U.S.A.)

Oh please....Petland are such liars. They say their puppies don't come from puppymills, but from "local breeders?" Let me tell you this - listen up people - NO reputable breeder would give/sell their puppies to Petland, or any other pet store to sell. NONE!

A reputable breeder will make you sign a contract stating that if something happens whereas you are unable to keep the dog, that you return it to them. A responsible breeder will give you limited registration rights unless screening you thoroughly so that you cannot breed the dog. A reputable breeder is only interested in improving the breed standard, NOT making a profit.

With that being said, do you really think that a reputable breeder would ALLOW their puppies to go to just anyone with the money, from a Pet store? HELL NO!

Another thing to consider, depending on the breed, there are usually 5-8 puppies in a litter. When you see ONE puppy of fifty different breeds at Petland, where do you think the others are?

Wise up people - as long as there are Petlands, there will be puppy mills to supply them.
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#3 Consumer Comment

Petland Dunwoody goes the extra mile

AUTHOR: Michelle - (U.S.A.)

I don't have behind the scenes experience, but I am a longtime customer of this store. My experience has been that the staff at this store is particularly caring and involved with the animals. I am always impressed by the depth of the information I receive and the willingness of employees to go out of their way to order things I need, or help me when I have trouble. I tend to be much more interested in the aquariums, but I have never seen a puppie or other animal "trembling in fear" in this store. While understaffing seems to be a problem (as it is everywhere), lack of caring has never been evident. While the depth of knowledge Kat brought to the job is missed (former employee, see previous response), all the employees I have encountered are striving to assure the animals in their store receive the best possible care and, ultimately, the best start in their new lives.
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#4 UPDATE EX-employee responds

You don't know jack about Petland Dunwoody or their care!

AUTHOR: Kat - (U.S.A.)

Seriously? You filed a report because or rumors?

You were in Petland for a grand total of perhaps an hour or more and you probably didn't make it past the puppy units. Did you see what goes into the day to day care? Did you see the kennel staff doing morning sanitation by breaking down each individual unit and cleansing everything? Did you see daily checks on the animals? Where you there for the weekly vet checks? Did you stay for the fish staff to do weekly water changes on all the systems? Did you stand over the staff as food was prepared specifically for individual animal needs?


So, y'know what? You don't know anything about the care given to any of the animals there and have no right to speak about the care of animals there.

I'm writing as an ex-employee, and I honestly worked there because the staff cared about animals. The motto there was "Pets Come First." And they truly did. Not customers, not pet owners, but pets. Our animals were our number one priority, beyond that of any normal petstore. Our store owner, along with several staffers, would regularly trek to the store for hours on days when the weather shut down roads, schools, and other business, and on the holidays.

Get your facts straight before you go and badmouth an otherwise fantastic store. >=P

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