Petland iowa city iowa Owner Craig Felder Horrible treatment, lack of integrity, empathy. Iowa city Iowa

terrible experience dealing w petland. Our credit was approved but an employee error made them lose the approval information. They then proceeded to run our credit thru two additional credit companies, making it seem like we had $2500 approved and we're trying to get $5000 more. During our 3hr 45min ordeal, the owner looked us straight in the eye and lied to us. I called him on it and he admitted his life (and complete lack of integrity). 10 days later we were looking for drivers license and social security card, only to remember those were two forms of ID given at petland ..

and never returned to us. Upon calling the store we learned they still had the ID, but SS card was missing (we're waiting for identity fraud to hit us). Upon asking the manager why they didn't call us immediately to let us know they had items, I was told "I don't know I wasn't part of that sale" An apology was never given. I desperately hope they treat animals better than they do humans. I doubt it. Greed, lack of empathy, no integrity and horrible business practices don't lend much confidence.