I purchased a puppy from Petland on 5/9/06. I was given a health certificate which DID NOT state he was neutered. I assumed the dog was intact and I was going to breed him until I found that his testicles never dropped. I took him to two different veterinarians when he was about six months of age. They stated that I should wait a few months since he was a small breed. After six months they were still not visible.
At that point, I was told that he needed neutering since the testicles may be in the abdomen area. Therefore, I made a neutering appointment on 7/27/07 with Dr. Stefan Zuercher. The day of surgery, I was contacted by Dr. Zuercher. He was calling to make sure the dog wasn't already neutered. I assured him the health certificate did not state he was neutered. I had even double checked with Petland via phone. They also confirmed this information.
Therefore, he proceeded with the surgery and found that he was neutered. I explained the situation to Petland and Christina (manager) said that she would contact Simon Rozenburg (president/owner). Mr. Rozenburg was supposed to get in touch with me the following day, but never did. I contacted the store yet again and every time I have contacted them, I am given another excuse as to why Mr. Rozenburg can not come to the phone.
As of 7/30/07, I was contacted by Christina. Apparently, the breeder was contacted and they are waiting for a response. If the breeder does not contact them, Petland has already made it very clear that they are not responsible for what happened since the one year warranty has expired and the breeder never provided them with the neuter certificate. However, the one year warranty is for genetic defects. It does not apply to my situation.
Boynton Beach, Florida