• Report: #264287

Complaint Review: Petland Of Palm Beach

  • Submitted: Mon, July 30, 2007
  • Updated: Fri, May 07, 2010

  • Reported By:Boynton Beach Florida
Petland Of Palm Beach
3914 Northlake Blvd. Palm Beach Gardens, Florida U.S.A.

Petland Of Palm Beach My dog underwent surgery unnecessarily because Petland did not disclose he was already neutered. Palm Beach Gardens Florida

*UPDATE Employee: You need to speak with your vet and do research

*UPDATE Employee: mistakes

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I purchased a puppy from Petland on 5/9/06. I was given a health certificate which DID NOT state he was neutered. I assumed the dog was intact and I was going to breed him until I found that his testicles never dropped. I took him to two different veterinarians when he was about six months of age. They stated that I should wait a few months since he was a small breed. After six months they were still not visible.

At that point, I was told that he needed neutering since the testicles may be in the abdomen area. Therefore, I made a neutering appointment on 7/27/07 with Dr. Stefan Zuercher. The day of surgery, I was contacted by Dr. Zuercher. He was calling to make sure the dog wasn't already neutered. I assured him the health certificate did not state he was neutered. I had even double checked with Petland via phone. They also confirmed this information.

Therefore, he proceeded with the surgery and found that he was neutered. I explained the situation to Petland and Christina (manager) said that she would contact Simon Rozenburg (president/owner). Mr. Rozenburg was supposed to get in touch with me the following day, but never did. I contacted the store yet again and every time I have contacted them, I am given another excuse as to why Mr. Rozenburg can not come to the phone.

As of 7/30/07, I was contacted by Christina. Apparently, the breeder was contacted and they are waiting for a response. If the breeder does not contact them, Petland has already made it very clear that they are not responsible for what happened since the one year warranty has expired and the breeder never provided them with the neuter certificate. However, the one year warranty is for genetic defects. It does not apply to my situation.

Boynton Beach, Florida

This report was posted on Ripoff Report on 07/30/2007 09:57 PM and is a permanent record located here: http://www.ripoffreport.com/reports/petland-of-palm-beach/palm-beach-gardens-florida-33403/petland-of-palm-beach-my-dog-underwent-surgery-unnecessarily-because-petland-did-not-discl-264287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

You need to speak with your vet and do research

AUTHOR: Veritas - (United States of America)

First off I want to apologize for your dog's ordeal.

WIth that said I want to bring up the following.

A.) At ANY vet if they cannot palpate a dog's testicles they can, will, and should ultrasound the abdominal and inguinal regions to attempt to locate the testicles. This is to make any possible surgery as quick and easy as possible without any digging around being done to look for a potentially completely missing t******e. True monorchid (one t******e) dogs are rare and even more almost virtually unheard of are cases where BOTH testicles are missing naturally. This opening up of your dog is not truly Petland's fault but your vet's fault for not following all routine steps. I'd be contacting him and asking as to why he didn't ultrasound your dog which truly is much less invasive then manually going in and "mining" for testicles and promotes much less pain and a swifter recovery with less sutures.

B.) the next thing I want to bring up is that it's right in the Petland contract that we do not sell puppies for breeding or show purposes. In fact the contract advocates neutering/spaying your dog. There has been occurrences where dogs purchased at PetLand have gone on to show careers. We're not saying to not show your dog, but we are saying that we do not guarantee the dogs sold for breeding or showing purposes. Why were you even considering breeding this dog? What merits did this dog have that made him worthy of being bred when there are so many unwanted dogs in the world to be found at shelters?

C.) While it should have been noted on the health certificate that the dog was a neutered dog, there's no way for our vets to be able to tell unless the puppy comes in with stitches or a certificate with such remarks. It is NOT rare for a male puppy to be neutered by the age of 8 weeks. This is because if the puppy has a hernia (inguinal or umbilical) they'll neuter the puppy at the same time to save the puppy from potentially having a second surgery in life. Especially since Petland is a major advocate of having puppies spayed/neutered. Neutering is MUCH less invasive then spaying and spaying waits on the full development of the female canines reproductive tract.

I do know that Dr. Stepfan Zuercher has long since been dismissed at Petland's primary vet due to several complaints from consumers and by the company themselves. I do recommend speaking with him directly and questioning why the ultrasound route was not taken. While it may have been a little more expensive, it would have saved you a lot of trouble in the long run. I do have to wonder if you're only upset because the dog was unable to turn you a profit as a stud. You should be overjoyed that Petland had already neutered this dog and helped save his health in the long run as well as prevented any additional possibly unwanted dogs from entering this world.
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#2 UPDATE Employee


AUTHOR: Andread - (U.S.A.)

Don't know about your particular Petland, but the one I work at... it's contract clearly states that it is not responsible for errors, misrepresentations or omissions by breeders. It is very doubtful that the store would have had the dog altered because it is added expense and recuperation time. All the puppies in our Petland are home before they reach 20 weeks which gives the family plenty of time to have the animal fixed. I also can't think of a single vet who would knowingly alter a dog under the age of six months Sounds like perhaps the dog was just abnormal or the vet was mistaken just too much common sense points to something other than your Petland's fault.
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