Report: #691303

Complaint Review: Petro Lube

  • Submitted: Sat, February 05, 2011
  • Updated: Tue, February 08, 2011
  • Reported By: Buddy — Millstadt Illinois United States of America
  • Petro Lube
    P.O. Box 2130.
    Milam, New Mexico
    United States of America

Petro Lube did a PM on my truck and didnt tighten fuel filter and cost me $337.92 service call Milam, New Mexico

*Author of original report: Petro promised to make it right.

*Consumer Comment: I feel your pain

Show customers why they should trust your business over your competitors...

 On 1/2/11 I had my Freightliner serviced at the Petro Lube in Milan,NM. They changed my oil, oil filters and also my fuel filter. I headed west and about hours 4 later my truck quit running in Flagstaff, AZ. I called a mechanic out and he found the fuel filter had not been tightened down properly. 

His report read: "Traveled to site and found fuel filter empty. Driver said he just had the filter changed 4 hours ago. I was able to tighten the hold down ring 1/4 turn with ease".  I was charged $337.92 for service call.

I called Petro Lube in Milan, NM and talked to the manager. He said if I had called him when I broke down he would have sent a service truck to me. I find that hard to believe since I was 4 hours from him. I faxed him the bill for the service call and he said Petro Lube would be contacting me. It's been over a month now and no response yet.





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#1 Author of original report

Petro promised to make it right.

AUTHOR: Buddy Carroll - (United States of America)

I called the Petro corporate office and talked to them about my problem. Shortly after, the Petro Lube shop in Milan, NM called me and said he would put a check in the mail to cover my costs.
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#2 Consumer Comment

I feel your pain

AUTHOR: Linda P - (United States of America)

Did a pm there last year. They torqued the drainplug too tight. Stripped and broke the fiberglass receiver but was sealed. Next pm, I find out it's broken, can't be completely removed. I had to replace the entire oil pan. $850 with labor. Obviously, too late to complain to them. I just didn't go back.
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