• Report: #586945
Complaint Review:

Petsmart, Petsmart Grooming & Banfield Animal Hospital

  • Submitted: Mon, March 29, 2010
  • Updated: Mon, March 29, 2010

  • Reported By: Amber — Pittsburgh Pennsylvania U.S.A.
Petsmart, Petsmart Grooming & Banfield Animal Hospital
Monaca, Pennsylvania United States of America

Petsmart, Petsmart Grooming & Banfield Animal Hospital Bad Grooming Monaca, Pennsylvania

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I went to have my dog groomed which I have been taking him to Petsmart for almost 3 years.  I decided that this year I wanted his hair a bit shorter than his normal tip trim on his body.  So I discussed with the groomer that I wanted him shaved.  We discussed how long I wanted his coat and what size blade to use and I left.  When I got back to pick him up, he was almost completely bald besides his legs, head and tail!  This was NOT what was agreed upon or decided.  My dog has an undercoat that I know should not be shaved off.  I didn't want the undercoat touched.  My fiancee called the next day, because they were closing, and spoke to the Store Manager.  He told him that we would need to talk to the grooming manager and he would leave her a note to call us on Monday, today, but what they can do is either refund us the price of the groom or offer us a free grooming.  It was our choice.  . [continued below]....


So the grooming manager called me today and she had me livid.  She stated that she talked to the groomer and the groomer stated that she explained everything in detail to me that there was really nothing to do because I signed the consent form.  I told her that first off, if she explained how my dog would look I would've never signed the consent form to have him basically bald!  She also stated that they normally don't shave dogs like him because of his undercoat, which I stated I know all about undercoats and I preceeded to say that maybe she should've stated that undercoats should not be shaved.  The woman proceeded to offer me 50% off of grooming and I told her that was not offered to us the day before and that we were offered either a refund of the grooming or a free groom.  She talked to the store manager and now he is saying that yes he said that ONLY if they found fault with the groomer which they did not, but she offered me a free grooming.  I told her I wanted my money back because I was not going to take him back there to get groomed and she refused to refund.  I'm so angry and I want my money back.  The way I got my dog and what was said was not the same thing.  Anyone else had this problem?

This report was posted on Ripoff Report on 03/29/2010 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/petsmart-petsmart-grooming-banfield-animal-hospital/monaca-pennsylvania-/petsmart-petsmart-grooming-banfield-animal-hospital-bad-grooming-monaca-pennsylvani-586945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Petsmart, Petsmart Grooming & Banfield Animal Hospital

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?