PetSmart PetHotel Pet Smart Pet Hotel  Abusive, Incompetant LACK of Service-Lazy, Clueless, they DON'T care about your Dog! Stamford Connecticut

This place is a joke - if you feel like having your dog mistreated is funny. N.O.T.

They have the worst customer service ever - totally disinterested, snotty, clueless, lazy WITH attitude. I left my dog there for a week of boarding (after having a very good experience with boarding at PetSmart E. Hartford). It is the worst, most worrisome, boarding experience we have ever had! Day 2, I call to see if dog is eating. I am told, we evaluate them after 48 hours, then maybe we will add some wet food to the dry to tempt their appetite. I say, it's already been 48 hours, GIVE her the wet food. Snotty, nonchalant response. Spoke to Kareem Hargrove and Briana, both RUDE, Nasty, totally dismissive of my concerns. Day 3, call to see how dog is. Told she is "acting funny." I ask "HOW?" No rational, descriptive response, just "I didn't know how to approach the dog." WHAT? Isn't your job knowing how to approach a dog in a "Pet Hotel"? My dog is shy but NOT aggressive. I was worried about my dog the entire stay, NO peace of mind whatsoever. I actually had to call Kathy/Manager in E. Hartford to get some intervention and assistance - she is wonderful and helped calm my fears. Of course, when I went to pick up my dog, no one was manning the desk. I looked into the doggie daycare room where the worker was totally absorbed with her cell phone - completely ignoring ALL dogs in room. When someone finally comes to give me my dog, I get an inflated bill with $10 extra per day for "playing" with my dog. I say, show me my Contract, when did I ever agree to pay $10 extra per day on top of your exorbitant $39 per day fee (for this crappy service)? The worker looks at me as if I am speaking a foreign language and says "CONTRACT?" The manager comes out and Graciously agrees to waive the $10 fee THIS TIME, since there is no Contract, but not next time. AS IF THERE WILL BE A NEXT TIME!!!! If you love your dog stay away from this abusive, incompetent Pet Hotel!

I was told that disctrict management i.e. Mike Dolan would call me within 24-48 hours to try to address this situation. What a surprise, he never did call! These people do not care about your animals at all. They are more interested in playing with their cell phones (which I was told was grounds for firing), giving attitude instead of making sure your dog is eating and comfortable, and overcharging you for their shoddy "service."